Ask Jim - Contact Us - Shaw Direct

At Shaw Direct, we care about our customers, and value your opinion. Your feedback helps to make our business stronger. We strive to provide you with the best TV experience, and we are always working to make it better. Drop Jim Cummins (Vice President of Shaw Direct Operations) and the management team a line using the form provided below, and you can expect a reply shortly.

If you require assistance with billing, programming and other administrative questions, please use our Help Centre.

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Shaw Direct services vary from region-to-region. We may be able to better answer your question if you tell us your home province. If you are a current customer, providing us with your account number will help us serve you better. Including this information is optional and not required to submit a question.

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Email us your comments, suggestions or questions and our team will direct your feedback to the appropriate department to ensure you receive the right information as quickly as possible.

Our Team

Jim Cummins, Vice President, National Operations - As head of Shaw Direct, Jim leads the senior management team to ensure we continually deliver Canada's best satellite television experience.

Gary Pizante, Vice President, Business Development - New channels, state-of-the-art hardware and exciting, new offers start with Gary.

Justin Mousseau, Senior Director, Operations - Justin manages everything from retail offers and direct sales, to installations.

Nicole Lang, Senior Director, Customer Care and Product Development - Nicole leads our award winning Customer Care Team.

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