Help Centre

At Shaw Direct, we care about our customers, and value your opinion. Your feedback helps to make our business stronger. We strive to provide you with the best TV experience, and we are always working to make it better.

If you require assistance with billing, programming and other administrative questions, simply complete the form below and your request will be directed promptly to one of our knowledgeable service agents in the appropriate department.

Have a question about HD channels? Need information on programming? Be sure to check out our FAQs for all the answers:

New Customer FAQs
Existing Customer FAQs
Business Customer FAQs

If you can't find the answers in our FAQs, use the form below to send us your questions or comments. We will respond to your email within three business days.

Contact us

Email us your comments, suggestions or questions and we will respond to your email within three business days. If you are a current customer and your request deals with your specific account, providing us with your account number will help us serve you better. Including this information is optional and not required to submit a question.

If you would like to make changes to your current programming, please submit your requests using Self Serve:

Login to Self Serve
Register for Self Serve


* Required field  
Name:
* Email Address:
Phone number:  (no spaces)
Account number:  (no spaces)
200 -
Street address:
City:
Province:
Postal Code:
* Subject:
* Question, comment or suggestion:
Note: Please don't provide credit card or banking information. Emails containing profanity will not be answered.

PDF Read our privacy policy (160 KB)

Back to Top


Learn More

Learn More

Learn More