We're here to help you. Whether you have billing, programming or other administrative questions, we will find the answer, fast. Simply complete our specialized form with your request. It works just like an email, but your question is directed to the appropriate department right away, and it generates a much faster response.

If you are interested in sending a comment or suggestion only, please use the Ask Jim & Team forum at the bottom of the page.

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Check out our new Technical Support section and get answers to some of the most common questions and technical issues you may encounter.

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We understand that sometimes your questions can't wait. That's why we're here for you 24/7/365.

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Fax: 1.800.872.8219

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Have a question for one of our programming partners? From A&E to YTV, the list below contains the contact details for many of our programmers.

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Journalists looking for information on our company or the direct-to-home television industry can contact our media contacts here.

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Whether you have a question, suggestion, comment, or concern, Jim Cummins, Vice President of Shaw Direct Operations, and the management team are listening. We take your feedback and use it to help us continually improve Shaw Direct products and services. Our goal is to earn your business every day, and we hope to fulfil that promise to you here.

Please note that this forum is for your feedback on improving Shaw Direct services. If you have a question about billing, programming or anything administrative that requires the assistance of an agent, you will be better served using our Help Centre at the top of the page.

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