The day you have your system installed becomes your billing date. Each month on that date, we'll send you a bill outlining your programming, Pay Per View movies and events, installation charges or other fees.
This section will tell you everything you need to know about your Shaw Direct bill and our billing procedures.
While we strive to make our bill easy to read and understand, you may have questions regarding your statement. Our bill explainer should answer them. It outlines what you'll find in each section of your bill.
Our Pre-Authorized Payment Plan is the most convenient way to pay. You set it up with us and we'll automatically withdraw the amount of your monthly bill from your bank account or put the payment through on a payment card each month.
Your payment will come out the day after your bill is issued so there's never a late fee or missed payment!
You will receive a bill detailing your Pay Per View movie purchases, fees and programming payments in the mail. Or sign up for our eBill, where you'll get an email telling you that your bill is ready to view online. Click the link to view the complete bill in our secure My Account section of our website.
Set up Pre-Authorized bank payments online:You simply fill in your bank account information and we'll take it from there. It's easy and secure.
Set up Pre-Authorized payment with your credit card: Call us at 1.888.554.7827 and one of our award-winning customer service representatives will be happy to help get you set up!
There are a number of ways to get us your payment. Choose the one that is most convenient for you.
At the Bank: Telephone banking, online banking or in person through your financial institution.
By mail: Your payment can be mailed directly to Shaw Direct (address shown on the front of your invoice). Cheques are payable to Shaw Direct.
By phone: Contact us at 1.888.554.7827 to pay by Visa, Visa Debit, MasterCard or American Express. You can use our automated telephone services or speak with an agent.
We want to keep your account accurate - so we make it easy to update important account information. Simply call us at 1.888.554.7827 and a customer service representative will be happy to help you. You can also make changes to your account and pre-authorized bank payments online through the secure My Account section of our website.
If you're moving, make sure to call us two to three weeks before you move to ensure we install your system at your new home right away.
Not sure what that charge is on your Shaw Direct bill? Read on. We explain all the different types of fees you may see on your Shaw Direct bill.
Charges for your programming package appear under the heading Entertainment Services.
Instant Pay Per View charges for movies or events will appear on your bill the month after you watch them. You can see the program title and price and the date ordered. To ensure your privacy, adult programming is labelled Pay Per View programming.
If you choose to order your Pay Per View by talking to a Customer Service Representative you'll be charged a $3 ordering fee, on top of the price of the movie or event. These charges will appear on your bill as Pay Per View Order.
To save paying these administrative handling fees, we recommend you use Instant Pay Per View ordering. Every Shaw Direct customer can do this with the remote control. Customers with a 300-, 400-, 500-, and 600-series receiver can order IPPV with their remote. We tell you all about it in our Pay Per View section of this website.
Customers who have two or more receivers in their homes will be charged a Multi-Receiver Fee of $6.05 plus tax.
If you subscribe to certain English or Bilingual programming packages, this fee is waived, so it can be worth your while to upgrade!
It will show up on your account as Multi-Receiver Fee.
Customers with no more than one receiver can enjoy the benefits of a limited lifetime warranty with the Single-Receiver Warranty for only $2.53 per month.
Going on holidays? You can temporarily disconnect and reconnect your service at no charge, provided you give us instructions to reconnect on a date that is within six (6) months from the date you request the disconnection. If you do not provide us with a reconnect date or the date of reactivation is greater then six (6) months, then at the time of reactivation, you'll be charged a reactivation fee of $30. Unfortunately, you cannot seasonally disconnect if you owe more than $100 or have an unpaid bill that is more than 30-days overdue and is greater than $25.00.
Shaw Direct charges late payment fees on past due balances. Two per cent of the balance will be charged when your account is more than 30 days late. You'll see the fees on your third bill, 60 days after the original bill is due.
Accounts that are more than 60 days overdue will be charged a $20 processing fee in addition to the two per cent per month in late fees. This fee covers our processing costs for delinquent accounts. All of our fees comply with Canadian regulated accounting principles.
Want to get your payment to us quickly to avoid these late fees?
Call us at 1.888.554.7827 to pay with a major credit card and your account will be credited instantly. Or, submit payments through your local Western Union office. The fund transfer also occurs almost instantly, although there will be additional fees from Western Union to use this service. You'll need to present your Shaw Direct bill.