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Pick the option that best describes what you see in your on-screen guide.

• The on-screen guide displays "NO DATA"
• Pressing the GUIDE button will not bring up the guide on the screen
• A text banner appears on the screen
• The guide lists "No game scheduled" on some channels

The on-screen guide displays "NO DATA"

Problem

When you view the Interactive Programming guide, many or all entries list as "NO DATA".

Solutions

• Press and hold the front power button of your Shaw Direct receiver for 30 seconds and release. This will reset your unit. Wait a few minutes for your receiver to reboot and your guide will begin to reload. Wait approximately 3 minutes before pressing the GUIDE button and your data should return.
• Unplug your receiver from power for 2 minutes. Plug your receiver back in and wait approximately 5 minutes. Your guide data should reload.
• If your receiver was left unplugged for an extended period of time or recently moved to a new location, it can cause your receiver to lose its authorization. Restoring your guide is simple, please give us a call at 1.888.554.7827 and we'll send a signal refresh to your receiver.

More help

Still having trouble with your Shaw Direct Interactive Programming Guide? Please give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you in doing additional troubleshooting.