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Pick the option that best describes what you see in your on-screen guide.

• The on-screen guide displays "NO DATA"
• Pressing the GUIDE button will not bring up the guide on the screen
• A text banner appears on the screen
• The guide lists "No game scheduled" on some channels

The guide lists "No game scheduled" on some channels

Problem

When browsing the on-screen guide, some channels list only "No game scheduled". Tuning to these channels results in just a black screen with no picture.

Possible Causes and Solutions

• You have tuned to a channel which is a part of a service that only is not currently on the air (such as NFL Sunday Ticket, NHL® Centre Ice™, or Rogers SportsNets HD regional). This is normal, tune back to this channel on game day to view the regularly scheduled program. You must subscribe to the respective service to view these channels.

More help

Still having trouble with your Shaw Direct Interactive Programming Guide? Please give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you in doing additional troubleshooting.