From wiring your system to advanced tips and tricks to make you a Shaw Direct system expert.

Pick the option that best describes the trouble your remote's behaviour?

• Does not control Shaw Direct receiver
• Does not control TV, VCR, DVD player or other device
• Does not work consistently and misses some commands
• All of the lights on the remote stay on

Does not control TV, VCR, DVD player or other device

Problem

You can't control your TV, VCR, DVD player or other supported device using your Shaw Direct remote.

Possible Causes and Solutions

• Your remote control may not be in the correct source mode. Press the appropriate source button for the corresponding device… TV for TV, DVD for DVD player, VCR for VCR, or AUX for an alternative supported device.
• If the remote does not light up fully, your batteries may be running low or dead. Replace the batteries in your remote, press the appropriate device button and try again.
• The device you are trying to control may be disconnected or unplugged. If the device seems unresponsive using the manufacturer's remote, try checking the connections.
• Your Shaw Direct remote control may need to be reprogrammed. Please choose your remote control from the listing here to find the remote control codes to reprogram the non-responsive device into your remote control.
• The device you are trying to control may not be supported by the Shaw Direct remote at this time. If you have visited the remote control listing and were unable to program your remote using the manual code entry or the manual scan method you will need to use the remote control that came with the device you are trying to control.

More help

Still having trouble with your Shaw Direct remote control? Please give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you in doing additional troubleshooting.