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Pick the option that best describes the problems you are having with sound on your Shaw Direct receiver.

• No sound on all channels, but still have video.
• No sound on some channels, but still have video.
• No sound and no video on some or all channels.
• No Dolby Digital 5.1 Sound.

No Dolby Digital 5.1 Sound.

Problem

After tuning to a television broadcast featuring Dolby 5.1, you are not receiving a Dolby 5.1 audio signal.

Causes and Solutions

• Check to be sure that your digital optical or digital coaxial cable is properly connected to a Dolby 5.1 compatible device (such as a home theatre system or stereo). Make sure that your home theatre or stereo is set to the proper channel or mode to receive signal from the Shaw Direct receiver.
• Ensure that Dolby Digital is properly activated on your Shaw Direct receiver. Using your remote control, press Options, followed by 6 – "System Setup", 4 – "System Settings", 2 – "Audio Settings". Highlight Dolby Digital and press ENTER. Highlight "Save" and press enter to confirm your selection.
• The television broadcast you are watching may not actually feature Dolby Digital 5.1 sound. While this is a rare occurrence, this program may be improperly labeled as featuring a Dolby 5.1 audio signal.

More help

Still having trouble getting Dolby Digital audio on your Shaw Direct system? Please give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you in doing additional troubleshooting.