Shaw Direct On Demand error messages and their solutions

Error W3

You've attempted to access Shaw Direct On Demand content which is not included with your subscription. Content not included with your subscription is indicated in grey on the program menu. If you've recently subscribed to the network in question and it is highlighted with grey, be advised that it can take up to 72 hours for Shaw Direct On Demand subscriptions to update. Call 1-888-554-7827 to speak to a customer service representative so we can update the status for you.

Error W4

All Shaw Direct On Demand content is subject to a license window which specifies when we're able to offer the content. We do not have a license window for your selection, so this item is currently unavailable to order.

Error X5

Your satellite receiver is having trouble receiving enough Internet bandwidth to stream the title you have selected. Your Internet connection might not be fast enough, too many people or applications may be using your Internet connection or your ISP may be having network issues.

Reset your home router and Internet modem and try again. You could also run the connection speed test to determine how fast your receiver is able to communicate with our servers and which type of content (standard-definition (SD) or high-definition (HD)) you are able to order.

Error X7

Your receiver isn't able to access the Internet.
Learn more about Internet connectivity issues

Error X9

Your satellite receiver has not authenticated access to Shaw Direct On Demand. This message may appear if you've attempted to access Shaw Direct On Demand too quickly after restarting your satellite receiver. If you have a satellite signal and the TV Guide appears when pressing the 'Guide' button, wait a couple minutes and try again.

Errors 400, 403, 404, 500, or 503

These errors generally indicate that we are having trouble providing your satellite receiver with the requested information. Please try to access this information again in a few minutes. If the error continues, please call 1-888-554-7827 to speak to a customer service representative.

Error 22046

Your order is being streamed to another device in your home. Shaw Direct On Demand content is only licensed for streaming to one device at a time. If no other device is streaming the title, stop playback, return to 'My Orders', and try watching the order again.

Error 14531

Your account is not authorized for Shaw Direct On Demand access. You must be registered for a shawdirect.ca My Account, not be in a past-due billing status and have Shaw Direct On Demand access enabled on your account.



If you're still having trouble, please call 1-888-554-7827 to speak to a customer service representative, so we can help you resolve the problem you're experiencing.