No Video

Your Authorization or Subscription has Expired

Problem

You see an on screen message stating that your authorization or subscription has expired.

Possible Causes

A new key is being generated for your receiver by Motorola.

Solutions

Simply unplug your receiver from the power outlet and plug it back in to fix the issue. If you unplugged your receiver from the power outlet and still see an on screen message regarding authorization or subscription, you will need to refresh your receiver. You can do this by logging in to your My Account. Under the Troubleshooting section, select Restore Missing Channels. The channels will be restored in a few minutes.

More help

Still not working? Give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you.