Missing channels or PPV orders

Problem

You are unable to watch a channel that you are subscribed to or a Pay Per View order that you purchased is not appearing on your Shaw Direct receiver.

Possible Causes and Solutions

  • The services on your Shaw Direct receiver may have been interrupted due to a power outage or error. You can submit a signal refresh request to restore regular viewing or initiate the new services on your receiver. Log into My Account now to refresh your services online.
  • If you are having trouble specifically with Pay Per View, your receiver may still require additional troubleshooting. Visit our PPV troubleshooting page for additional PPV troubleshooting tips.

More help

Still having trouble with missing services or Pay Per View Orders? Give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will help restore your programming package or assist you in doing additional troubleshooting.