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The new HD guide is here

Technical help

How to

Troubleshooting

No video? Missing channels? Receiver not responding? Find answers to your technical issues.

No video
Missing channels
Receiver unresponsive

View all troubleshooting

Technical support

Become a system expert with advanced tips and tricks on signal quality, connections and more.

Receivers & remotes

Find manuals for your system or remote control and learn how to order a replacement.

Receiver refresh
Receiver & accessories support
Remotes controls
Receiver software updates
Receiver manuals

Parental locks

Control what your children watch on TV.

Set parental locks

Accessibility

How we make Shaw Direct accessible to everyone.

Accessibility

Channel listings

Download our complete channel listing.

Combined Channel Lineup
Classic Channel Lineup

Customer care

Are you
moving?

Planning a move? We'll move your satellite service for free.

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Customer
feedback

Suggestions and comments are welcome.

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Find a retailer

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Terms & conditions

Offer available for a limited time and is subject to change without notice. Available to qualified new and existing customers. Restrictions apply; please contact a Shaw Direct representative to find out if you are eligible for this offer. New customers are customers who haven't been subscribed to Shaw Direct for the past 180 days. A valid credit card is required in order to benefit from the program. Essential HD Receiver regular rental price of $4.99 per month and Advanced HDPVR regular rental price of $9.99 per month after six-month promotional period. Regular price of Digital Favourites is $70.34 per month after six-month promotional period. Regular prices are subject to change. Free basic installation on up to 3 receivers, $50 per additional receiver. Channel availability varies by market. Maximum of 6 receivers per account. Customer must commit to 6 months service for Digital Favourites in order to keep their discounts. Shipping fees may apply. Rental equipment must be returned to Shaw if your services are cancelled. An included fee of 0.5% of your monthly satellite TV charges applies to fund Shaw Direct's contribution to the CRTC's Local Programming Improvement Fund. See shawdirect.ca/lpif. Taxes extra. All Shaw Direct services are subject to our Terms of Serviceand Privacy Policy.