alert icon

The Canadian transition to Digital Television - Learn more

The new HD guide is here

Technical help

How to

Troubleshooting

No video? Missing channels? Receiver not responding? Find answers to your technical issues.

No video
Missing channels
Receiver unresponsive

View all troubleshooting

Technical support

Become a system expert with advanced tips and tricks on signal quality, connections and more.

Receivers & remotes

Find manuals for your system or remote control and learn how to order a replacement.

Receiver refresh
Receiver & accessories support
Remotes controls
Receiver software updates
Receiver manuals

Parental locks

Control what your children watch on TV.

Set parental locks

Accessibility

How we make Shaw Direct accessible to everyone.

Accessibility

Channel listings

Download our complete channel listing.

Combined Channel Lineup
Classic Channel Lineup

Customer care

Are you
moving?

Planning a move? We'll move your satellite service for free.

Learn more

Customer
feedback

Suggestions and comments are welcome.

Contact us

Find a retailer

Find your nearest Shaw Direct retailer.

Search now

Terms & Conditions

Offer available for a limited time and is subject to change without notice. Regular prices are subject to change. Taxes extra. Available to qualified customers who haven't been subscribed to Shaw Direct for the past 180 days. Customer must sign up for a minimum of 60 days to qualify for Refer a Friend program. Friends and Family are eligible.Based on an independent customer satisfaction survey of Canadian satellite TV providers conducted by SRG.

Receive first month of service free on any programming package valued under $70 or a $70 credit on any programming package valued higher than $70. Channel availability varies by market.

Net $0.00 HD receiver is based on a $99 purchase price less a $100 hardware credit. Upgrade to an HDPVR for net $150, based on a $249 purchase price less a $100 hardware credit. A valid credit card, upfront payment deposit, or approved credit score (where available) is required in order to qualify for the $100 hardware credit. Basic installation is provided at no cost for first receiver. Installation fees apply to additional hardware and range from $49.99 to $99.99. Maximum of 6 receivers per account. A multi-receiver fee (MRF) of $5.99 may apply for customers with two or more receivers. Shipping fees may apply. Limit of two PPV/VOD coupons per customer. Coupons must be used within 3 months of activation and will credit the value of up to 2 PPV/VOD rental titles, each valued at $7.99, or less. Coupon will not apply to events or adult titles. All Shaw Direct services are subject to our Terms of Service and Privacy Policy.