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Technical help

How to

Troubleshooting

No video? Missing channels? Receiver not responding? Find answers to your technical issues.

No video
Missing channels
Receiver unresponsive

View all troubleshooting

Technical support

Become a system expert with advanced tips and tricks on signal quality, connections and more.

Receivers & remotes

Find manuals for your system or remote control and learn how to order a replacement.

Receiver refresh
Receiver & accessories support
Remotes controls
Receiver software updates
Receiver manuals

FreeRange TV

Learn how to install the app, access with your account, and troubleshoot

Overview
Download-to-go
Set up and Manage Parental Control
My Account App Management
Desktop Experience
FAQ

Self Installation

Discover how easy it is to set up your equipment.

View manuals and videos

Parental locks

Control what your children watch on TV.

Set parental locks

Accessibility

How we make Shaw Direct accessible to everyone.

Accessibility

Channel listings

Download our complete channel listing.

Combined Channel Lineup
Classic Channel Lineup

Customer care

Are you
moving?

Planning a move? We'll move your satellite service for free.

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Customer
feedback

Suggestions and comments are welcome.

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Find a retailer

Find your nearest Shaw Direct retailer.

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Terms & Conditions

* Offer available for a limited time and is subject to change without notice. Regular prices are subject to change. Promotional credit is inclusive of applicable taxes. Available to qualified customers who haven't been subscribed to Shaw Direct for the past 180 days. Customer must sign up for a minimum of 60 days to qualify for Refer a Friend program. Friends and Family are eligible. Based on an independent customer satisfaction survey of Canadian satellite TV providers conducted by SRG.

HBO Canada and related service marks are the property of Home Box Office, Inc., used under license. All rights reserved.

Customers who subscribe to NFL Sunday Ticket™ must subscribe for the full NFL season. No refunds or cancellations permitted. NFL is a registered trademark and the NFL Shield, NFL Sunday Ticket™ and the NFL Sunday Ticket™ logo are property of the NFL and its teams. © NFL 2014. All Rights Reserved. Free App is available to Shaw Direct Customers subscribed to full season of NFL Sunday Ticket™. Offer subject to change without notice. NFL Sunday Ticket™ is subject to regional blackouts.

Receive first month of service free on any base programming package valued $40 to $70, or a $70 credit on any base programming package valued higher than $70. Channel availability varies by market.

^ Net $0 HDPVR is based on a $249.99 purchase price less a $250 hardware credit. Two HD receivers for net $0 is based on a $299.98 purchase price less a $300 hardware credit. Taxes extra. A valid credit card (validity confirmed via a $50.00 charge on credit card, which will be applied to first bill) is required in order to qualify for the hardware credit. Basic installation is provided at no cost for first receiver. Installation fees apply to additional hardware and range from $49.99 to $99.99. Some areas may be considered self-serve and are outside of regular Shaw Direct installation areas. Maximum of 6 receivers per account. A multi-receiver fee (MRF) of $5.99 may apply for customers with two or more receivers. Shipping fees may apply. All Shaw Direct services are subject to our Terms of Service and Privacy Policy.

Limited TV does not include access to Video On Demand

HBO Canada and related service marks are the property of Home Box Office, Inc., used under license. All rights reserved.

+Limit of two PPV/VOD coupons per customer. Coupons must be used within three months of activation and will credit the value of up to 2 PPV/VOD rental titles, each valued at $7.99, or less. Coupon will not apply to events or adult titles.

The “Pick 5 Option” is exclusive to the Western Life package and is available at no extra cost. Customers can select 5 channels to include in their package from a list of 40 select channels. Channel availability varies by market and is subject to change.

^ Net $0 HDPVR is based on a $249.99 purchase price less a $250 hardware credit. Two HD receivers for net $0 is based on a $299.98 purchase price less a $300 hardware credit. Taxes extra. A valid credit card (validity confirmed via a $50.00 charge on credit card, which will be applied to first bill) is required in order to qualify for the hardware credit. Basic installation is provided at no cost for first receiver. Installation fees apply to additional hardware and range from $49.99 to $99.99. Some areas may be considered self-serve and are outside of regular Shaw Direct installation areas. Maximum of 6 receivers per account. A multi-receiver fee (MRF) of $5.99 may apply for customers with two or more receivers. Shipping fees may apply.

App access is only available to Shaw Direct Satellite TV subscribers. Channel availability is based on customer's satellite TV plan subscription and Shaw's mobile distribution rights. Subject to Internet connectivity and blackout restrictions.

** Offer available for a limited time and is subject to change without notice. Regular prices are subject to change. Promotional credit is inclusive of applicable taxes. Available to qualified customers who haven't been subscribed to Shaw Direct for the past 180 days Customer must sign up for a minimum of 60 days to qualify for Refer a Friend program. Friends and Family are eligible. All Shaw Direct services are subject to our Joint Terms of Use and Privacy Policy located at www.shawdirect.ca.

One PPV/VOD coupon applied automatically on the 5th day of each month. Coupon must be used within 31 days, and will credit the value of up to $8.99, excluding events.

^^ The “Free Add-on package” is exclusive to the Ontario Life package and is available at no extra cost. Customers must select one add-on from the five specified add-on packages. Channel availability varies by market and is subject to change.