Important Note: If you have an older-model satellite receiver that is stuck on a channel, click here to resolve this issue.

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Technical help

How to

Troubleshooting

No video? Missing channels? Receiver not responding? Find answers to your technical issues.

No video
Missing channels
Receiver unresponsive

View all troubleshooting

Technical support

Become a system expert with advanced tips and tricks on signal quality, connections and more.

Receivers & remotes

Find manuals for your system or remote control and learn how to order a replacement.

Receiver refresh
Receiver & accessories support
Remotes controls
Receiver software updates
Receiver manuals

FreeRange TV

Learn how to install the app, access with your account, and troubleshoot

Overview
Download-to-go
Set up and Manage Parental Control
My Account App Management
Desktop Experience
FAQ

Self Installation

Discover how easy it is to set up your equipment.

View manuals and videos

Parental locks

Control what your children watch on TV.

Set parental locks

Accessibility

How we make Shaw Direct accessible to everyone.

Accessibility

Channel listings

Download our complete channel listing.

Combined Channel Lineup
Classic Channel Lineup

Customer care

Are you
moving?

Planning a move? We'll move your satellite service for free.

Learn more

Customer
feedback

Suggestions and comments are welcome.

Contact us

Find a retailer

Find your nearest Shaw Direct retailer.

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Terms & Conditions

*Net $0 HDPVR and HD Receiver is based on a $399.98 purchase price less a $400 hardware credit. Hardware credit offer for qualified customers only, on approved credit (OAC). Not all customers will qualify. Other offers may be available. Taxes extra. Basic installation is provided at no cost for first two receivers. Installation fees apply to additional hardware and range from $49.99 to $99.99. Some areas may be considered self-serve and are outside of regular Shaw Direct installation areas. A multi-receiver fee (MRF) of $5.99 may apply for customers with 2 or more receivers. Shipping fees may apply.

+Receive first month of service free on any base programming package valued $40 to $70, or a $70 credit on any base programming package valued higher than $70. Channel availability varies by market.

†App access is only available to Shaw TV subscribers. Channel availability is based on customer's TV plan subscription and Shaw's mobile distribution rights. Subject to Internet connectivity

**Offer available for a limited time and is subject to change without notice. Regular prices are subject to change. Promotional credit is inclusive of applicable taxes. Available to qualified customers who haven't been subscribed to Shaw Direct for the past 180 days. Customer must sign up for a minimum of 60 days to qualify for Refer a Friend program. Friends and Family are eligible.

‡Based on an independent survey conducted by SRG of Canadian satellite customers (December 2015).

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