How do I cancel my paper free billing?
You may at any time unsubscribed from paper free billing by selecting the “Unsubscribe” option as explained in the example above.Why did I get an invoice after I subscribed?
Depending on the date when you subscribed we may have already printed and mailed your invoice. Can I print a copy of my invoice?
Yes, you may print a copy of your invoice from My Shaw Direct
> My bills > Account history. When will my bill be available to view?
If you are currently on pre-authorized payments your bill will be available to view online 12 days prior to the invoice date, for regular monthly invoicing bills become available 2 days prior to the invoice date. You will receive a notification email once your bill is available to view. My account was deactivated from Paper Free Billing and I am getting paper bills again, why?
When a customer’s account is overdue more than 38 days after due date, the account is automatically deactivated from paper free billing and we then mail out a notice to the customer. Once the overdue balance on the account has been cleared, paper free billing can then be reactivated.