TV is showing blue or black screen
Learn how to troubleshoot the issue of your TV showing a blue or black screen. A blue or black screen on your TV usually indicates one of the following:
The TV or receiver is off
Verify that your TV and receiver are both turned on. Your Shaw Direct receiver will show a green or red light on the front panel depending on model. Some TVs display a light when they are off, while others display the light when they are on. This will vary by model of TV.
The receiver is on a channel that is displaying a black screen
- Try changing channels.
- If the screen is still black after trying couple different channels, press the ENTER/OK button on the Shaw Direct remote to see if program information pops up on the screen.
- If so, the TV is on the right input. Try changing the channel to verify video is available.
- If a different button than SAT glows when pressing remote keys, press the SAT button and try again.
- If no buttons glow, replace the batteries in the remote.
Wrong channel or input
- Verify the connection between the receiver and TV.
- Your TV has multiple connections (also known as inputs) and needs to be set to the one that is connected to your satellite receiver.
- The remote control that came with your TV will have a button to change inputs, typically labelled as INPUT or SOURCE.
- Press this button to cycle through the different inputs and select the one connected to your satellite receiver.
Cable or connection issue
- Ensure all the cable cords are securely connected.
- Try switching the cable with another set of the same cable type.
- Try a different cable connection.
- Verify that the satellite receiver appears to be functioning normally.
- If the lights on the receiver are flashing on and off, or there are unusual patterns being shown on the front panel display, this would indicate a receiver problem and also cause a blue or black screen since the receiver is not outputting any video to the television.