Recording to an external hard drive requires an HDPVR 630 and active programming. If your programming has been turned off (such as for a vacation stop, technical issues, or an overdue balance), you may be alerted that external hard drive service is no longer activated on your account. This is normal and you can press "ENTER" on the remote to remove the message.
Similarly, once programming is turned back on you may be alerted that external hard drive service has been successfully activated.
If you have active programming and are being alerted that external hard drive service is not activated on your account, first request a signal refresh via My Shaw Direct or our automated phone system. If this doesn't activate the service, give us a call at 1.888.554.7827 for more help.