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Set up pre-authorized payments

To conveniently have your monthly service charges automatically come out of your bank account or charged to a credit card, please see the following information.

Pay with a bank account

  1. Click here to access My Shaw Direct.
  2. Sign in using your account number and password, or your Shaw ID credentials.
    • If you forgot your associated password, you will need to create a Shaw ID to access your account.
    • If you have already registered your email address, you can use the forgot password link here.
  3. Once signed in, click "My Bill" on the left.
    autopayments-EN
  4. Click on "Set up" in the Auto Payments box.
  5. Follow the instructions appearing on the screen.
  6. You will need the following information from your bank or from a cheque:
    • 5-digit transit number
    • 3-digit institution number
    • Bank account number

Note: When pre-authorized payments are active, any changes (including cancelling) made to your balance must be completed a minimum of 10 days prior to your invoice date in order for the change to reflect the withdrawal amount. Any changes made within the 10-day period will be reflected on the next invoice.

Pay with a credit card

  1. Click here to access My Shaw Direct.
  2. Sign in using your account number and password, or your Shaw ID credentials.
    • If you forgot your associated password, you will need to create a Shaw ID to access your account.
    • If you have already registered your email address, you can use the forgot password link here.
  3. Once signed in, click "My Bill" on the left.
    autopayments-EN
  4. Click on "Set up" in the Auto Payments box.
  5. Follow the instructions appearing on the screen.

Note: When pre-authorized payments are active, any changes (including cancelling) made to your balance must be completed a minimum of 10 days prior to your invoice date in order for the change to reflect the withdrawal amount. Any changes made within the 10-day period will be reflected on the next invoice.

FAQ

I've signed into My Shaw Direct but do not see the option to set up pre-authorized payments?

This may be because of an outstanding balance that needs to be cleared on your account first.


When will my payments be withdrawn?

Your withdrawal date is one day after the invoice date on your bill


Can I change my withdrawal date?

Yes, please chat or give us a call at 1-888-554-7827 to have your withdrawal date adjusted.