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What is a Seasonal Break?

A seasonal break is a way for you to temporarily suspend your Shaw Direct services for a period of time between 14 and 180 days.

Seasonal Break benefits

  • You don't have to pay for services you aren't enjoying while you're on vacation.
  • A seasonal break is a no cost service.
  • Your services are automatically reconnected for you on a date of your choosing.

Eligibility and guidelines

  • Your services must be suspended for a minimum of 14 days, but no more than 180 days (6 months).
  • You can only have your services suspended for a maximum of 180 days per 12 months.
  • An automatic reconnection date must be provided.
  • The balance on the account cannot be overdue - requests will not be processed until the account is paid in full.
  • Promotional discounts and any grandfathered programming packages will not be re-added upon reconnection.
  • Seasonal break requests made online require a minimum of 24 hours advance notice.
  • Immediate seasonal break requests, or for changes or cancellations to your existing seasonal break can be made by speaking to a Customer Advisor. Please contact us for more information.

    Seasonal Break support

    If your services are not working as expected on the date of reconnection, please see: My Receiver says not authorized or not subscribed.

    If you have a signal, but see a "Your authorization has expired" or "Subscription required" message on your TV screen, you need to visit My Shaw Direct for easy step-by-step instructions on how to refresh your receiver.