Why are my rates going up?
We adjust our rates so that we can continue to provide our customers with access to the quality products and services they value most while introducing new experiences and technology that will address their current and future viewing needs.
By how much are the rates increasing?
Customers can expect to see a rate adjustment affecting the base package and select add-ons. The exact amount will depend on your programming selections and will be reflected on your bill.
When will this rate adjustment take effect?
December 1, 2017.
When were customers notified of this rate adjustment?
We began sending our customers advanced online and paper bill messaging on September 22, 2017. We have also posted information on ShawDirect.ca.
How do I ensure I’m getting the best value out of my services?
We are committed to working with each of our customers one-on-one to review their unique needs and preferences and current packaging to ensure each of them has a subscription that provides them with the best value and best experience.
Contact us to review your packaging to ensure you have the programming options that will provide you with what you need.
Is the Canadian Radio-television and Telecommunications Commission (CRTC) involved in regulating Shaw service rates?
The CRTC is not involved in setting Shaw Direct rates. Shaw Direct is solely accountable for any and all changes made to our pricing.
How are you planning to enhance your products and services with these funds?
Along with investing in our network to ensure that our customers have access to the reliable programming infrastructure they expect, we continue to invest in exciting new technology to deliver more HD channels and content, including the launch of 32 HD channels in 2017.
For example, we have begun our Digital Network Upgrade process to upgrade all of our channels from MPEG-2 to MPEG-4, allowing us to provide all available English and French channels in HD to our customers by 2020.
How can you justify increasing our rates given the current economic climate?
We are aware of how the average Canadian family is affected by the current economic environment and are committed to offering affordable programming options.
This rate adjustment is due to both rising operational costs and investing in our network and technology advancements to ensure that we continue to meet the growing needs and expectations of our customers.
We are committed to working with our customers on a one-on-one basis to review their packaging and ensure that they have a subscription that provides them with the best value and best experience, based on their unique needs. Contact us to speak with a representative today.