Skip to main content


  • Troubleshooting tips for intermittent signal

    An intermittent signal is one of the most common issues with Satellite signal interference. If your picture cuts in and out or the red light on your receiver is flickering on and off, there is a good chance you are experiencing Intermittent signal. Follow these steps to troubleshoot intermittent signals with your Satellite dish.
  • My receiver will not boot up

    Learn how to troubleshoot the issue of when your receiver will not boot up. If your receiver’s icons on the front panel display are flashing, looping or there aren't any lights at all, there is likely a power issue.
  • On screen error messages

    From blackout notifications to lost signal messages, error messages may appear for a number of reasons. Use these on-screen error messages to troubleshoot common issues with your Shaw Direct service.
  • My receiver says not authorized or not subscribed

    Use these tips to troubleshoot authorization issues with your receiver. If your receiver has good signal strength and is getting an error message when tuning to a channel in your package, you may be experiencing an authorization issue.
  • My receiver changes channels itself

    Use these tips to fix the issue of when your receiver changes channels by itself. If your channels are changing on their own, take a look at the back of your receiver. If you see a small metal antenna with a ball at the end, you are probably being affected by UHF interference.

Additional Articles

  • First generation receivers (Navigo) freezing issues

    Legacy receivers are those manufactured from approximately 1997 to 2005. They may be labelled as “Navigo” models and do not show program video in a small corner window when browsing the on-screen Guide.
  • My receiver reboots itself

    Learn about the reason why your receiver may reboot itself based on the following scenarios. Your satellite receiver may reboot from time to time. This is expected and ensures your receiver is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.
  • Your signal may be affected by sun transit