- Fixes and Troubleshooting
- Setup and How-to
- Billing and My Account
Let us know your schedule and we’ll suspend your programming and billing when you leave, and reconnect you the day you return—hassle free, at no extra cost.
Log in to My Account using your account number and password, and follow these steps:
Your break will be applied to your account within 24 hours.
Don't have My Account, yet? Sign up today.
Have your phone number (listed on your account) and four-digit pin number handy and call: 1-888-554-7827
Follow these five easy steps:
Your request will be processed within 24 hours.
If you wish to reconnect your services sooner than originally planned, or you would like to extend your break, please contact us.
7 a.m. – 9 p.m. MST Monday – Friday
8 a.m. – 4 p.m. MST Saturday
If you've come back from your break to find that your programming isn’t working, you can check a couple of things:
Ensure your receiver is plugged in and turned on, with a green light on the front panel. If you see a red or amber light on the front panel, or an "Acquiring satellite signal" message on your TV screen, visit our signal quality page for tips, or contact us.