You can suspend your satellite TV service for up to six months

Let us know your schedule and we’ll suspend your programming and billing when you leave, and reconnect you the day you return—hassle free, at no extra cost.

Requirements to qualify for a Seasonal Break:

  • Services may only be suspended for a minimum of 14 days and a maximum of 180 days in a 12-month period.
  • You will need to select an automatic reconnection date within the 180-day period.
  • All promotions and out-of-date TV packages will be removed and can't be added back to your account after your break; however, there are lots of other great TV packages you can choose from.
  • Your account needs to be in good standing, so you need to ensure you are up-to-date with your Shaw account payments before you apply.

Two easy ways to suspend your programming and billing:

My Account

Log in to My Account using your account number and password, and follow these steps:

  1. Select “Seasonal Break” (located in the middle section of the page)
  2. Enter the start and end date of your break
    Note: you can start your break as early as the next days

Your break will be applied to your account within 24 hours.

View requirements.

Don't have My Account, yet? Sign up today.

Automated phone service

Have your phone number (listed on your account) and four-digit pin number handy and call: 1-888-554-7827

Follow these five easy steps:

  1. Select your preferred language (1 English, 2 French)
  2. Press 1 (as you have a Shaw Direct account)
  3. Press 5 (to modify your services)
  4. Press 3 (to initiate your Seasonal Break)
  5. You will then be prompted to enter your account details to complete the request

Your request will be processed within 24 hours.

Adjusting your break

If you wish to reconnect your services sooner than originally planned, or you would like to extend your break, please contact us.

Phone

1-888-554-7827

Chat

Click to chat

Available
7 a.m. – 9 p.m. MST Monday – Friday
8 a.m. – 4 p.m. MST Saturday

Seasonal Break support

If you've come back from your break to find that your programming isn’t working, you can check a couple of things:

Signal quality

Ensure your receiver is plugged in and turned on, with a green light on the front panel. If you see a red or amber light on the front panel, or an "Acquiring satellite signal" message on your TV screen, visit our signal quality page for tips, or contact us.

Receiver authorization

If you have a signal, but see a "Your authorization has expired" or "Subscription required" message on your TV screen, you need to visit My Account for easy step-by-step instructions on how to refresh your receiver.

Log in to My Account

Don't have My Account, yet? Sign up today.