Your Bill Explained!

Welcome to Shaw Direct's Online Bill Explanation. On this page you will be able to get a better understanding of our Shaw Direct billing format. You can also view our Frequently Asked Questions for further details.


1 When is my bill due?
Here you'll find the due date of your current bill.
2 What are the charges for my Shaw Direct services?
Charges for your services are summarized here along with previous charges, payments and any promotional discounts. You'll also see a breakdown of applicable taxes and fees, including the LPIF.
3 How do I contact Shaw Direct?
Here you'll find our phone number for any assistance required as well as our website. Both are available 24/7/365!
4 How much do I owe?
Here you'll find the amount due, which includes your current service charges and any previous balance carried forward.
5 Which Shaw Direct services have I used?
Here you'll find a detailed breakdown of all your Shaw Direct services, charges and discounts.
6 How or where do I pay my bill?
Here you will find the various options of payment available to you.

PDF View our PDF version (910 KB)

Frequently Asked Questions

For answers to commonly asked questions about your Shaw Direct bill, please select one of the following:

  1. When is my bill due?
  2. What dates is this bill for?
  3. How much do I owe?
  4. Which services do I have?
  5. What is the promotional price of my service?
  6. How do I pay my invoice?
  7. How do I contact Shaw Direct if I have more questions?

 

1. When is my bill due?

You will find the due date in the top left corner of Page 1 of your bill.

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2. What dates is this bill for?

The start and end date of your current bill can be found in the 'Summary of Your Account' box in the section called 'Current Charges', located on the top right corner of Page 1.

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3. How much do I owe?

You will find the amount you owe at the bottom of the 'Summary of Your Account' box, in the section called Amount Due' located on Page 1.

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4. Which services do I have?

You will find a list of all of your services in the section called 'Details of Your Current Charges' located on Page 2.

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5. What is the promotional price of my service?

The promotional price is a special offer or introductory rate for a new service that you have signed up for.

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6. How do I pay my invoice?

There are several ways to pay your bill. You can pay your bill online through our secure Online Customer Care, or you can set up a pre-authorized monthly payment plan with your bank account or with a major credit card. For a list of the various methods of payment, please go to the bottom of Page 2 and refer to our Terms and Conditions.

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7. How do I contact Shaw Direct if I have more questions?

Call us toll-free 24/7/365 at: 1.888.554.7827
Email us at: SHAWDIRECT.CA/CONTACTUS

Our multiple award-winning customer services representatives are happy to help!

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