Skip to main content

Contact us

Now there are even more ways to get help.

Whatever your problem and whenever you need help, our support teams are here for you. Connect with us during these hours.

 

Get answers to common questions.

Your bill explained

Learn more about your Shaw Direct bill with our bill explainer, which illustrates where you can find important information such as amount due, due date and payment options.

Learn more

Troubleshooting tips for Intermittent signals

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

Learn more

Programming your remote

Learn how to program your IRC 600 or URC 600 Shaw Direct remote control. To learn your remote control model, check the sticker on the back of the remote.

Learn more

Troubleshooting missing channels

Learn how to troubleshoot missing channels on your satellite receiver. Unplugging the power on the receiver for 60 seconds often resolves missing channels.

Learn more

My Shaw Direct

Pay bill online and manage your account the easy way with My Shaw Direct.

Learn more
hands typing on laptop

Your Voice

Provide feedback or resolve concerns by taking a moment to share your thoughts with us.

Share your thoughts with us

Didn't find what you're looking for?