Satellite TV Rate Changes - Starting December 1, 2022

Starting December 1, 2022, rates for select Shaw Direct TV services will be increasing. Notification of this rate change will be included in your monthly invoice in October or November, depending on your billing cycle If you are on an introductory offer or are a business contracted customer, this increase will not take effect until the introductory or contract rate ends. If you have placed your account on a seasonal break, this change may still affect your rate.

FAQs

How much is my rate increasing by?

In October or November, you will find a message in your bill detailing the exact amount.

Why are rates going up?

This rate adjustment supports ongoing network and technology upgrades, so you have continued access to best-in-class products and services, reliable programming infrastructure and the most crystal-clear HD programming among any satellite provider in Canada.

When will this rate adjustment start?

December 1, 2022

When will I first see the increase on my bill? How will it look on my bill?

You’ll first see it on your November invoice, which will cover a service period of 30 days between November and December (for example, from November 14 to December 13). You will be billed the current rate for days billed in November and the new rate for any days billed in December. This partial month of billing at the new rate will be clearly highlighted on page 2 of your invoice, highlighted as, “Programming Price Change (Prorated)”. For your December invoice, you will be invoiced at the new rates for a full 30-day billing period.

I want to review my existing TV plan, where can I reach out?

We are committed to providing a TV plan that’s right for you. Contact us at shawdirect.ca/chat to talk about your programming needs. We are here to help.

Is the Canadian Radio-television and Telecommunications Commission (CRTC) involved in regulating Shaw service rates?

The CRTC is not involved in setting Shaw Direct rates. Shaw Direct is solely accountable for all changes made to our pricing.