Why are my rates going up?
This rate adjustment will support network and technology upgrades and the launch of more HD channels, so you have continued access to reliable programming infrastructure and more of the content you love in crystal-clear HD.
In 2018, we launched 21 HD channels and 25 more HD channels are coming this Fall. In 2019, we will continue to invest in our network and add at least 50 more HD channels, continuing along our path to offer all English and French channels in HD by 2020 (providing a HD signal is available.)
How much are the rates increasing?
The exact amount will depend on your TV plan and will be reflected on your bill.
When will this rate adjustment start?
December 1, 2018.
When will I first see the increase on my bill? How will it look on my bill?
You’ll first see it on your November invoice, which will cover a service period of 30 days between November and December (ie: from November 14 to December 13.) You will be billed the current rate for days billed in November and the new rate for any days billed in December. This partial month of billing at the new rate will be clearly highlighted on page 2 of your invoice, highlighted as, “Programming Price Change (Prorated).”
For your December invoice, you will be invoiced at the new rates for a full 30-day billing period.
How do I know I'm getting the best value for my services?
We are committed to working with you so you get the TV plan that’s right for you. Please feel free to contact us about your programming needs. We are here to help.
Is the Canadian Radio-television and Telecommunications Commission (CRTC) involved in regulating Shaw service rates?
The CRTC is not involved in setting Shaw Direct rates. Shaw Direct is solely accountable for any and all changes made to our pricing.