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Overview

You can use My Shaw Direct to request a seasonal pause of your services. Learn how to process a seasonal break with the tips below.

How to Process a Seasonal Break

You can use My Shaw Direct to request a seasonal pause of your services. Some reminders before requesting a seasonal break:

  • A start and reconnection date are required.
  • You can only suspend your account for a minimum of 14 days to maximum of 330 days
  • The start date cannot be today’s date or more than 30 days in the future.
  • Reconnection is automatic. Please take note of your reconnection date.


To put your account on seasonal break:

  1. Click TV.
  2. Scroll down to Seasonal Break section.
  3. Select your dates.
  4. Read the Terms and Conditions.
  5. If you accept the Terms and Conditions, click the tick box.
  6. Click Submit.
  7. A confirmation window will pop up, click Submit
  8. If you are requesting for more than 180 days, a confirmation window reminding you of $30 fee will show up.
  9. Click Yes, I will pay the $30 fee if you agree.
  10. Otherwise, click No, I want to change my dates.
  11. While your order is being processed, there will be a green banner.
  12. When your order is processed, a banner with “Your account is currently set to Seasonal Break” will be displayed.

Learn more by visiting Shaw Direct Seasonal Break Information.