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How to schedule your Seasonal Break

Shaw Direct’s Seasonal Break service allows you to suspend your programming while you are on holidays. You have two options to start your seasonal break, including a My Shaw Direct request, or through our automated phone service.

My Shaw Direct

  1. Click here to login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
  2. Click on "Manage TV" on the left and scroll down to the "Seasonal Break" box.
  3. Choose your start date (start date cannot be today’s date nor can it occur in the past).
  4. Choose your reconnection date (cannot be under 14 days or over 180 days).
  5. Click "Next".


Once submitted, you will receive the following message confirming the dates that you have selected.


Your seasonal break will be processed within 1 business day, once complete your will receive a confirmation email.

Automated phone service

Have your phone number (listed on your account) and four-digit pin number handy and call: 1-888-554-7827.

Follow these five easy steps:

  1. Select your preferred language (1 English, 2 French).
  2. Press "1" (as you have a Shaw Direct account).
  3. Press "5" (to modify your services).
  4. Press "3" (to initiate your Seasonal Break).
  5. You will then be prompted to enter your account details to complete the request.

Your request will be processed within 24 hours.