If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.
Use these tips to fix the issue of when your receiver changes channels by itself. If your channels are changing on their own, take a look at the back of your receiver. If you see a small metal antenna with a ball at the end, you are probably being affected by UHF interference.
Legacy receivers are those manufactured from approximately 1997 to 2005. They may be labelled as “Navigo” models and do not show program video in a small corner window when browsing the on-screen Guide.
Learn about the reason why your receiver may reboot itself based on the following scenarios. Your satellite receiver may reboot from time to time. This is expected and ensures your receiver is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.