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  • First generation receivers (Navigo) freezing issues

    Legacy receivers are those manufactured from approximately 1997 to 2005. They may be labelled as “Navigo” models and do not show program video in a small corner window when browsing the on-screen Guide.
  • My receiver reboots itself

    Learn about the reason why your receiver may reboot itself based on the following scenarios. Your satellite receiver may reboot from time to time. This is expected and ensures your receiver is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.
  • Your signal may be affected by sun transit