Skip to main content


Seasonal Break troubleshooting: How to refresh your receiver

If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.

Shaw Direct: Satellite Receiver Frequently Asked Questions

Having issues with your satellite receiver? Check out our FAQs and find additional resources to help troubleshoot your Shaw Direct satellite receiver issues.

Troubleshooting tips for intermittent satellite signal

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

The time on my receiver is incorrect

Learn how to fix the incorrect time on your receiver.

Troubleshooting on-screen error messages

Learn how to troubleshoot common issues with your Shaw Direct satellite TV service.

Troubleshooting Shaw Direct satellite receiver not authorized or not subscribed errors

Use these tips to troubleshoot authorization issues with your satellite receiver.

My receiver changes channels itself

If your channels are changing on their own, the receiver is probably being affected by UHF interference.

How to troubleshoot when my satellite receiver will not boot up

Learn how to troubleshoot when your Shaw Direct satellite receiver will not boot up.

Troubleshooting guide to missing satellite channels

Learn how to troubleshoot missing channels on your satellite receiver.

Additional Articles

My receiver reboots itself

Learn about the reason why your receiver may reboot itself based on the following scenarios. Your satellite receiver may reboot from time to time. This is expected and ensures your receiver is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.

Your signal may be affected by sun transit

Learn how the sun’s movement may affect your Shaw Direct satellite TV signal.