FeaturedSeasonal Break troubleshooting: How to refresh your receiver
If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.Troubleshooting tips for intermittent satellite signal
Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.The time on my receiver is incorrect
Learn how to fix the incorrect time on your receiver.Troubleshooting on-screen error messages
Learn how to troubleshoot common issues with your Shaw Direct satellite TV service.Troubleshooting satellite receiver not authorized or not subscribed errors
Use these tips to troubleshoot authorization issues with your satellite receiver.My receiver changes channels itself
If your channels are changing on their own, the receiver is probably being affected by UHF interference.How to troubleshoot when my satellite receiver will not boot up
Learn how to troubleshoot when your Shaw Direct satellite receiver will not boot up.Troubleshooting guide to missing satellite channels
Learn how to troubleshoot missing channels on your satellite receiver.
Additional ArticlesMy receiver reboots itself
Learn about the reason why your receiver may reboot itself based on the following scenarios. Your satellite receiver may reboot from time to time. This is expected and ensures your receiver is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.Your signal may be affected by sun transit
Learn how the sun’s movement may affect your Shaw Direct satellite TV signal.