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Seasonal Break troubleshooting

If your services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you need to refresh your receiver.

How to refresh your receiver

  1. Click here to login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
  2. Select "Manage TV" from the left side of the page.
  3. Locate the "Refresh TV Receiver" box on the screen and click the "Refresh Receiver" button.
  4. A confirmation box will appear with follow-up instructions if needed.