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My receiver says "not authorized" or "not subscribed" after returning from seasonal break

A Seasonal Break is a way for you to temporarily suspend your Shaw Direct services for a period of time between 14 and 180 days. If you are returning from a Seasonal Break earlier than was indicated when you requested the break, you will need to contact Shaw Direct in order to resume your services.

A common reason that your receiver may display a “not authorized” or “not subscribed” message is that your services have not been resumed following a request for Seasonal Break.

Please see How to adjust or cancel your Seasonal Break for more information.

Troubleshooting receiver errors following a Seasonal Break

If you have resumed your services following a Seasonal Break but are still experiencing receiver issues such as a “not authorized” or “not subscribed” error, please visit our article “My receiver says not authorized or not subscribed” for steps on how you can resolve the issue.