Shaw Direct: Satellite Receiver Frequently Asked Questions

There are various issues if your Shaw Direct satellite receiver will not boot up. This could be a result of a power issue, a front panel error or other issues. To troubleshoot, unplug the receiver’s power cord from the back of the receiver or unplug from the wall. Wait 30 seconds and then plug the receiver back in. Visit How to troubleshoot when my receiver will not boot up.

There are two ways that you can refresh your receiver. Either through My.ShawDirect.ca or via our phone line using the self-serve options. Additional details can be found in How to refresh your receiver.

If your channels are changing on their own, the receiver is probably being affected by UHF interference. This could even be a result of a neighbour’s remote communicating with your receiver. Troubleshooting this issue may vary by your receiver and your remote. Learn more at My receiver changed channels itself.

If your picture is cutting in and out, this may be an indication that you are experiencing an intermittent TV signal. This could be a result of weather conditions, impediment/obstruction of your satellite dish or equipment issues. Learn more: Troubleshooting tips for intermittent satellite signal.

The time on your receiver is automatically set via the network. You don’t have to manually adjust it. However, sometimes one of your receivers might display the incorrect time on the front panel or in the guide. To fix this issue, it is recommended that you refresh your receiver. For additional tips on setting the time on your receiver visit this article.

Error messages may appear for a number of reasons. Error messages can vary from seeing the “Acquiring Satellite Signal. Please wait.” message or seeing "A subscription is required to view this program. Please contact Customer Service to subscribe, or select a different channel." Error messages may appear due to cabling/connection issues, equipment issues, or subscription-related issues. View Troubleshooting on-screen error messages.

A receiver requires two things to display a channel: authorization and signal. In some cases, if you are not subscribed to a channel it will not show up. In some instances, an authorized channel signal may not be coming in. If you experience a signal message on some channels but not others, try unplugging the power on the receiver for 60 seconds. View our Troubleshooting guide to missing satellite channels.

For additional troubleshooting with your Shaw Direct satellite equipment, visit our Fixes and Troubleshooting.