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Shaw Direct is committed to addressing the needs and concerns of all our customers, including providing accessibility for customers with disabilities. The following describes the particular products and services offered to Shaw Direct customers with accessibility challenges.

Many of our customers, with or without special needs requirements, now communicate with us through email or online chat at Customers can manage their account online through My Shaw Direct.

Closed captioning

Closed captioning (CC) displays text on the screen, usually a transcript of a program’s audio. Closed captioning is provided to Shaw by broadcasters and included in an unedited form with the TV signal.

Broadcasts with closed captioning should be indicated by a CC logo in the Guide.

Accessing closed captioning on Your TV

When connected via standard definition (SD) connections, closed captions can be processed and displayed by the TV. Most TVs sold in the last 20 years have Closed Captioning available through Menu options described in the owner's manual.

Accessing closed captioning on your satellite set-top box

Closed captioning can be toggled on or off temporarily using the remote by pressing HELP, C, to closed captioning permanently on/off, you can enabled/disabled through OPTIONS, "Preferences"

Accessible Media Inc (AMI)

Accessible Media Inc. (AMI) is a not-for-profit multimedia organization serving more than five million Canadians who are blind, partially sighted, deaf, hard of hearing, mobility or print restricted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI’s mission is to make accessible media for all Canadians.


AMI TV (English): 888

AMI Télé (French): 889

AMI Audio: 825 Classic / 288 Advanced

Shaw Direct is proud to offer these services for the visually impaired. Content includes national, regional and local programming. For more information, please visit

Descriptive Video Service

Descriptive Video Service (DVS) is an aid for persons who are visually impaired. Descriptive Video Services (DVS) provides ongoing narrative descriptions of what is happening during the video portion of a television broadcast. You can think of DVS like a narrator during a documentary. For example: when members of a crew on a home improvement show build a house, DVS will provide an ongoing narrative of the building process. Any original narration from actors during the program will remain uninterrupted. This service can greatly improve the television experience for customers with limited vision or who enjoy added narration during a television program.

Broadcasts with Descriptive Video should be indicated by a D)) logo in the Guide.

Not all programs are available with Descriptive Video and this service is provided at the sole discretion of the television programmers and networks.

Accessing Descriptive Video Services on Your Shaw Direct set-top box

To quickly enable to disable descriptive video temporarily, press HELP, D, to permanently turn descriptive video on/off, it can enabled/disabled through OPTIONS, "Preferences". If enabled, note that you may experience a loss of audio on programming not featuring Descriptive Video.

TV Listings

Using a standard screen reader for audio access, Shaw’s blind and visually-restricted customers can access online programming guides like the one available at

Commitment to Accessibility

We’re committed to doing better for people with accessibility needs.
You can learn more about our commitment to accessibility in the Rogers Three-Year Accessibility Plan. You can also keep up with our efforts through the annual Progress Reports.

We welcome your feedback and would love to hear from you!

Let us know what you think about:

  • Our Accessibility Plan
  • Our Progress Reports, or
  • Any accessibility barriers you’ve found with Rogers brands.

Visit Rogers Accessibility to give your feedback or learn more.