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Overview

Learn more about what a Shaw Direct Seasonal Break is and how to take advantage of it. A seasonal break is a way to temporarily suspend your Shaw Direct services for a period of time between 14 and 180 days. Learn about seasonal breaks including how to schedule a seasonal break with our tips below.

How to schedule your Seasonal Break

Follow these steps to schedule your Seasonal Break with Shaw Direct.

  1. Log in to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
  2. Click on TV on the left and scroll down to the Seasonal Break box.
  3. Choose your start date (start date cannot be today’s date nor can it occur in the past).
  4. Choose your reconnection date (total length of your break cannot be less then 14 days or longer than 330 days).
  5. Click Next.


Once submitted, you will receive the following message confirming the dates that you have selected.

Asset SCP EN


You should receive a confirmation email regarding your seasonal break being processed.

What is a Seasonal Break?

A seasonal break is a way for you to temporarily suspend your Shaw Direct services for a period of time, between 14 and 330 days.

Some of the benefits of a Seasonal Break include:

  • You don't have to pay for your services while you're on vacation.
  • A seasonal break is a no cost service.
  • Your services are automatically reconnected for you on a date of your choosing.

Eligibility and guidelines

To be eligible for a Seasonal Break with Shaw Direct, the following guidelines and requirements must be met:

  • Your services must be suspended for a minimum of 14 days, but no more than 330 days (11 months).
  • You can only have your services suspended for a maximum of 330 days in a 12 month period.
    • Choosing an incorrect time frame will give an error message.
    • Seasonal break for more than 180 days is subject to $30 reconnection fee.
    • Second Home accounts are exempted from $30 reconnection fee.
  • An automatic reconnection date must be provided.
  • The balance on the account cannot be overdue - requests will not be processed until the account is paid in full.
  • Promotional discounts and any grandfathered programming packages will not be re-added upon reconnection.
  • Primary account cannot be placed on a Seasonal Break if there are active services at 50% off the regular price at the second home.
  • Seasonal Break requests made online require a minimum of 24 hours advance notice.
  • If you need to request an immediate Seasonal Break, please chat with us.

    How to adjust or cancel your Seasonal Break

    1. If you wish to reconnect your services from seasonal break in the next 24 hours or cancel your seasonal break, please chat with us.
    2. if your account is not currently on Seasonal Break and you wish to place it on a seasonal break please visit: How to schedule your Seasonal Break.
    3. If you have disconnected your account completely and you are looking to reactivate your service, please chat with us.

      Before making changes to your existing seasonal break, please verify:
    • Your services must be suspended for a minimum of 14 days, but no more than 330 days (11 months).
    • There is a $30 reconnection fee for accounts that have been on break for more than 180 days within a 12 month period.

    4. If you wish to reconnect your service from seasonal break sooner than originally planned, or you would like to extend your break, please visit How to Modify the reconnection date of your Seasonal Break.

    How to Modify the reconnection date of your Seasonal Break

    You now can modify the reconnection date of your Seasonal Break through My Shaw Direct, in order to proceed:

    1. Login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
    2. Click on TV on the left and scroll down to the Seasonal Break box.
    3. You will see the message below confirming the account is on Seasonal Break with existing start and end dates.

      SCP Modify 1
    4. Click on 'Select end date'.
    5. If the new end date of your break means the total duration is less than 180 days, you will see the following message.

      SCP Modify 2
    6. If the new end date of your break means that the total duration will exceed 180 days, you will see the following message.

      SCP Modify 3
    7. Once confirmed, read the Terms and Conditions and check the box to acknowledge your understanding and agreement.

      SCP Modify 4
    8. Click on Submit, you will receive a confirmation email once the request is successfully submitted.

    Note:

    • Shaw ID will still display the original start and end dates for the Seasonal Break.
    • You will receive a confirmation email once the request is successfully submitted.
    • You will not be contacted to advise that the request has been processed.

    Reconnecting after a Seasonal Break

    Ready to reconnect your cottage after being on a seasonal break? The reconnection process has changed this year. Follow these four very important steps to get connected:


    1. Make sure your set-top box and TV are plugged in and turned on.
    2. Tune in to channel 264 (press 2-6-4 on your Shaw Direct remote control), don’t worry if you don’t see a program or see a pop up message
    3. Then, tune to channel 268 (press 2-6-8 on your Shaw Direct remote control), again, don’t worry if you don’t see a program or see a pop up message
    4. DO NOT change the channel until you call us at 1-888-554-7827 from the phone number associated with your account. Follow the call prompts until directed to refresh your receiver. Once that’s complete, you’re all set. No need to speak to an agent.

    Please refrain from changing the channel for at least 5 minutes to ensure the refresh successfully completes.

    If you don’t start to see live programming after 5 minutes, something went wrong and you may need to speak with on of our agents.

    Call us at 1-888-554-7827 or chat here for support.

    Seasonal Break technical support

    On the date your services are scheduled to be reconnected:

    • Make sure your set-top box and TV are plugged in and turned on.
    • Go to a channel you like to watch.
    • If you see a TV show, you're all set.

    If you have a signal, but see one of these messages "Your authorization has expired" or "A subscription is required" on your TV screen, visit our easy step-by-step instructions on how to refresh your set-top box. Don't have My Shaw Direct yet? Get Shaw ID today!