Shaw Direct Seasonal Break Information

Follow these stepsto schedule your Seasonal Break with Shaw Direct.

1. Log in to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
2. Click on TV on the left and scroll down to the Seasonal Break box.
3. Choose your start date (start date cannot be today’s date nor can it occur in the past).
4. Choose your reconnection date (total length of your break cannot be less then 14 days or longer than 365 days).
5. Click Next.

Once submitted, you will receive the following message confirming the dates that you have selected.

You should receive a confirmation email regarding your seasonal break being processed.

A seasonal break is a way for you to temporarily suspend your Shaw Direct services for a period of time, between 14 and 365 days. Your package will be downgraded to a $10 per month Seasonal Break service (plus applicable taxes).

Some of the benefits of a Seasonal Break include:

• You can keep all your rental equipment
• Rental charges will be paused for the duration of the Seasonal Break
• Resume your former programming after your break with the exception of expired services, and subject to any changes in accordance with the Shaw Direct Terms of Service.
• *Expired services are packages and options that have been discontinued by Shaw Direct
• Avoid reconnection fees

To be eligible for a Seasonal Break with Shaw Direct, the following guidelines and requirements must be met:

• Your services must be suspended for a minimum of 14 days, but no more than 365 days.
• Customers on a 2-Year ValuePlan agreement are excluded.
• An automatic reconnection date must be provided.
• The balance on the account cannot be overdue - requests will not be processed until the account is paid in full.
• Promotional discounts and any grandfathered programming packages will not be re-added upon reconnection.
• Primary account cannot be placed on a Seasonal Break if there are active services at 50% off the regular price at the second home.
• Seasonal Break requests made online require a minimum of 24 hours advance notice.
• If you need to request an immediate Seasonal Break, please chat with us.

1. If you wish to reconnect your services from seasonal break in the next 24 hours or cancel your seasonal break, please chat with us.
2. if your account is not currently on Seasonal Break and you wish to place it on a seasonal break please visit: How to schedule your Seasonal Break.
3. If you have disconnected your account completely and you are looking to reactivate your service, please chat with us.
4. If you wish to reconnect your service from seasonal break sooner than originally planned, or you would like to extend your break, please visit How to Modify the reconnection date of your Seasonal Break.

You now can modify the reconnection date of your Seasonal Break through My Shaw Direct, in order to proceed:

1. Login to My Shaw Direct. Don't have My Shaw Direct, yet? Create a Shaw ID today.
2. Click on TV on the left and scroll down to the Seasonal Break box.
3. You will see the message below confirming the account is on Seasonal Break with existing start and end dates.
   
4. Click on 'Select end date'.
5. When your new end date is set you will see the following message.
   
   
6. Once confirmed, read the Terms and Conditions and check the box to acknowledge your understanding and agreement.
   
   
7. Click on Submit, you will receive a confirmation email once the request is successfully submitted.

Note:

• Shaw ID will still display the original start and end dates for the Seasonal Break.
• You will receive a confirmation email once the request is successfully submitted.
• You will not be contacted to advise that the request has been processed.

Ready to reconnect your cottage after being on a seasonal break? The reconnection process has changed this year. Follow these four very important steps to get connected:

1. Make sure your set-top box and TV are plugged in and turned on.
2. Tune in to channel 264 (press 2-6-4 on your Shaw Direct remote control), don’t worry if you don’t see a program or see a pop up message
3. Then, tune to channel 268 (press 2-6-8 on your Shaw Direct remote control), again, don’t worry if you don’t see a program or see a pop up message
4. DO NOT change the channel until you call us at 1-888-554-7827 from the phone number associated with your account. Follow the call prompts until directed to refresh your receiver. Once that’s complete, you’re all set. No need to speak to an agent.

Please refrain from changing the channel for at least 5 minutes to ensure the refresh successfully completes.

If you don’t start to see live programming after 5 minutes, something went wrong and you may need to speak with on of our agents.

Call us at 1-888-554-7827 or chat here for support.

On the date your services are scheduled to be reconnected:

• Make sure your set-top box and TV are plugged in and turned on.
• Go to a channel you like to watch.
• If you see a TV show, you're all set.

If you have a signal, but see one of these messages "Your authorization has expired" or "A subscription is required" on your TV screen, visit our easy step-by-step instructions on how to refresh your set-top box. Don't have My Shaw Direct yet? Get Shaw ID today!