Scheduled Maintenance


November 29th – Shaw Direct satellite customers may experience an interruption of service between 3:00 am EST and 6:00 am EST. This interruption is planned to last approximately three (3) hours.

If your Shaw Direct satellite receiver is tuned to the following channels during the interruption, you will see a “Signal Lost” popup message on-screen, with blank or frozen video. You will need to take action to restore your signal, please see below to learn more.

INSTRUCTIONS FOR SHAW DIRECT BUSINESS CUSTOMERS

Do NOT use your Shaw Direct TV remote to restore services. Please visit the following page for specific instructions on how to restore your services: https://business.shaw.ca/support/headend-maintenance

INSTRUCTIONS FOR SHAW DIRECT RESIDENTIAL CUSTOMERS:

To restore service after the maintenance window, use your Shaw Direct remote to first tune to channel 265, then to channel 741 and wait at least five minutes. If you’re still experiencing signal issues, reboot your receiver by pressing HELP-OPTIONS-POWER on your remote or by unplugging the power source for 30 seconds.

PVR recordings set for the below channels during the maintenance window will be disrupted. If your Reminders or Recordings were affected by the maintenance, many of your favourite shows are available on Shaw Direct On Demand or on-the-go with the Shaw TV app.

Channel NameChannel NumberChannel NameChannel Number
ABC East HD 231 Golf Channel HD 316
ABC West HD 237 HBO 1 HD 514
AMI-Tele HD 889 HD TALC 6 968
AMI-TV HD 888 HGTV Canada HD 403
Animal Planet HD 449 History HD 441
BBC World News HD 263 ICI ARTV HD 777
BC Legislature Channel HD 224 La Chaine Disney HD 763
BNN Bloomberg HD 257 Love Nature HD 464
CBC News Network HD 255 Makeful HD 465
CBC Toronto HD 132 MovieTime HD 493
CBC Vancouver HD 213 MTV HD 471
CBC Winnipeg HD 162 MTV2 HD 472
CBS East HD 232 myTV 38 (WSBK Boston) HD 243
CBS West HD 238 Nat Geo WILD HD 448
Citytv Edmonton HD 194 National Geographic HD 447
Citytv Toronto HD 135 NBC East HD 234
Citytv Vancouver HD 216 NBC West HD 240
CNBC HD 261 OLN HD 431
CNN HD 258 One HD 420
Cooking Channel HD 402 OUTtv HD 435
Crave 1 E HD 511 OWN Canada HD 414
Crave 1 W HD 516 Paramount Network HD 434
Crime & Investigation HD 451 PBS Buffalo HD 236
CTV Calgary HD 198 PBS Detroit HD 235
CTV Comedy Channel HD 426 PBS Seattle HD 241
CTV Drama Channel HD 425 PBS Spokane HD 242
CTV News Channel HD 256 Playmen 676
CTV Sci-Fi Channel HD 423 Radio Stations (43 channels) 822
CTV Toronto HD 133 REV TV HD 324
CTV Vancouver HD 214 Sportsman Channel HD 325
Daystar HD 283 Sportsnet 360 HD 306
Dejaview HD 484 Sportsnet East HD 301
Discovery Channel HD 445 Sportsnet ONE HD 305
Disney Junior HD 352 Sportsnet Ontario HD 302
Documentary HD 452 Sportsnet Pacific HD 304
English Adult HDPPV 1 691 Sportsnet West HD 303
English Adult HDPPV 2 692 STARZ 1 West HD 521
English Adult HDPPV 3 693 STARZ 2 East HD 520
English HDPPV 1 960 Stingray Country HD 375
English HDPPV 2 961 Stingray Digital Audio (42 channels) 901
English HDPPV 22 982 Stingray Loud HD 477
English HDPPV 3 963 Stingray Retro HD 478
English HDPPV 6 966 Stingray Vibe HD 479
English HDPPV 7 967 Super Channel Heart & Home HD 532
English HDPPV 8 968 Super Ecran 1 HD 786
Evasion HD 778 Super Ecran 2 HD 787
Exxxtasy 672 Super Ecran 3 HD 788
Exxxtasy PPV 685 Super Ecran 4 HD 789
Family HD 367 T&E HD 466
Family West HD 368 Teletoon (Francais) HD 765
Food Network HD 401 The Weather Network HD 252
FOX East HD 233 TLC HD 421
FOX West HD 239 TSN 1 HD 311
FX HD 429 TSN 2 HD 312
FXX HD 430 TSN 3 HD 313
Game Show Network (GSN) HD 482 TSN 4 HD 314
GameTV HD 483 TSN 5 HD 315
GINX eSports TV Canada HD 534 Turner Classic Movies (TCM) HD 491
Global Calgary HD 196 Vision TV HD 281
Global Montreal HD 121 WGN Chicago HD 245
Global Toronto HD 131 Z HD 776

If services are not restored after changing the channel and rebooting your receiver, please contact us to troubleshoot.

Shaw Direct Contact Information or 1-888-554-7827