Resolve your concern
We're committed to resolving any concerns or issues you may be facing with our services. If you have an ongoing concern that is still unresolved, you’ve come to the right place for us to make things right.
Bring your concern to our management team
We're committed to delivering the service you should expect from us. Please share all the details related to your concern and our management team will respond to you by the next business day to resolve your concern.
How can we help?
In order to discontinue your Shaw Direct services, you are
required to contact us by
telephone.
Please call 1-888-554-7827
for assistance.
Setting up pre-authorized payments
You can have your monthly service charges automatically come out of your bank account or charged to a credit card. To get started, please visit my.shawdirect.ca.
Your account number
