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Troubleshooting: Picture does not fit my screen

When watching satellite TV with Shaw Direct, there are a number of reasons as to why your picture may not fit your screen including viewing an SD channel on an HDTV. Learn how to adjust aspect and picture settings of your TV with these tips.

Problem with black box on screen

Learn how to troubleshoot TV issues, including fixing when a black box is appearing on the screen and is preventing you from viewing the program or on-screen guide.

TV is showing blue, black, or snowy screen

Learn how to troubleshoot the issue of your TV showing a blue, black, or snowy screen. Having such screen on your TV often indicates that your TV or set-top box is not powered on, or that a cable or connection issue is present.

Seasonal Break troubleshooting: How to refresh your set-top box

If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your set-top box.

Shaw Direct: Satellite set-top box Frequently Asked Questions

Having issues with your satellite set-top box? Check out our FAQs and find additional resources to help troubleshoot your Shaw Direct satellite set-top box issues.

Troubleshooting tips for intermittent satellite signal

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

The time on my set-top box is incorrect

Learn how to fix the incorrect time on your set-top box.

Troubleshooting on-screen error messages

Learn how to troubleshoot common issues with your Shaw Direct satellite TV service.

Troubleshooting Shaw Direct satellite set-top box not authorized or not subscribed errors

Use these tips to troubleshoot authorization issues with your satellite set-top box(satellite receiver).

My set-top box changes channels itself

If your channels are changing on their own, the set-top box is probably being affected by UHF interference.

How to troubleshoot when my satellite set-top box will not boot up

Learn how to troubleshoot when your Shaw Direct satellite set-top box will not boot up.

Troubleshooting guide to missing satellite channels

Learn how to troubleshoot missing channels on your satellite set-top box.

Troubleshooting guide to missing recorded programs

Your HDPVR may miss recordings for different reasons, varying from scheduling issues to a technical issue. Learn how to fix issues around missing recorded programs with this troubleshooting guide.

How to troubleshoot external hard drive issues

Learn how to troubleshoot external hard drive issues when configuring your Shaw Direct TV hardware. If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page.

Video on Demand connection troubleshooting tips

Use these connection tips to troubleshoot your Video on Demand connection issues. Shaw Direct On Demand connection issues can be a result of cable, hardware or other connection issues.

Video on Demand connection error messages

Use these Video On Demand error messages to troubleshoot VOD connection issues from bandwidth to authentication issues. Understanding these on-screen error messages can help troubleshoot common technical issues to help ensure that you can access Video On Demand content when you need to.

Ignite TV App (formerly BlueCurve TV App) Troubleshooting Tips

Use these Shaw Direct Ignite TV App troubleshooting tips to fix issues related to freezing, playback, and more.

Ignite TV App (formerly BlueCurve TV) Frequently Asked Questions

Learn more about Shaw Ignite TV (Formerly BlueCurve) App for Shaw Direct customers with our frequently asked questions.

8XX SET-TOP BOXES SOFTWARE UPDATE - VERSION 72.48

Starting April 23, 2023 software on all HDDSR 800 and HDPVR 830 set-top boxes will have been updated. This update was meant to enhance your HD Guide experience.

Version 72.48 introduced a variety of new features and bug fixes, outlined below.

Service Announcement: Network Upgrades in Select Communities

My set-top box is not responding to my remote control

Learn what causes your set-top box to stop responding to your remote and how to fix it.

Missing or wrong guide information

Learn more information about Guide issues.

How to update your Web browser

Learn how to update Google Chrome, Firefox, and other common browsers.

Why you cannot see American commercials during Super Bowl LV?

Learn why American commercials are not available during Super Bowl broadcast.

Troubleshooting Shaw ID Issues for Shaw Direct

Learn how to fix issues with Shaw ID.

Shaw Direct Satellite TV Service FAQs

Check out our Frequently Asked Questions to learn more about Shaw Direct’s satellite TV services.

Shaw ID- Step by Step Guide for Shaw Direct

Learn how to set up your Shaw ID for Shaw Direct.

Shaw ID - Frequently Asked Questions

Check the most frequently asked questions regarding Shaw ID.

How to: Return Shaw Direct Equipment

Looking to upgrade your Shaw Direct equipment? If you need to return Shaw Direct equipment, you can do it via Canada Post.

How to browse and order Shaw Direct On Demand programming

Learn how to access Shaw Direct On Demand online or through your TV.

How to connect to Video On Demand

Learn how to connect to Shaw Direct Video On Demand, which requires a high-speed Internet connection and a 6XX or 8XX satellite set-top box, and VOD must not have been disabled on your account.

Shaw Direct On Demand frequently asked questions

Browse these frequently asked questions for more information about Shaw Direct's On Demand Service. From cost to ordering instructions, learn more about VOD with our FAQ.

How to connect your set-top box and modem with an Ethernet cable

Learn how you can connect your modem and set-top box with an Ethernet cable to view Video on Demand. This article will guide you through the required equipment, how to connect and troubleshooting tips.

Learn About My Shaw Direct

Get a detailed walkthrough of My Shaw Direct.

How to use Chromecast with the Ignite TV app

Learn how to stream content from the Ignite TV app to your TV screen using Chromecast.

Apple AirPlay now available on Ignite TV

You can now stream Ignite TV from an Apple Device to a compatible Apple AirPlay device!

Ignite (Formerly BlueCurve) TV App Overview

Learn more about the Ignite TV (formerly BlueCurve TV) App with this overview that covers everything from supported devices and features of the app. Available to Shaw Direct TV customers.

How to use the Shaw Direct Ignite TV App on Amazon Fire TV

The Shaw Direct Ignite TV app is available on Amazon Fire TV devices and Fire Tablets, including the same great features you get with the Ignite TV mobile app.

How to enjoy Ignite TV (formerly BlueCurve TV)

Learn how to access Ignite TV (Formerly BlueCurve) on your computer/laptop or mobile devices.

Ignite TV (Formerly BlueCurve) app Download-to-go feature

Setup and Management of Ignite (Formerly BlueCurve) TV App Parental Controls

Learn how to set up and manage parental controls in the Ignite TV (Formerly BlueCurve) App. Use the Ignite TV App to enable Safe Browse and set restrictions based on ratings and channel locks.

How to install your satellite dish video tutorials and manuals

Learn how to install and align your Shaw Direct satellite dish with these video tutorials and manuals.

How to connect, activate, and set-up your satellite set-top box

To connect and activate your satellite set-top box(satellite receiver), your set-top box will require a connection to the satellite dish and a connection to the TV. If your set-top box was shipped to you directly by Shaw Direct, you can follow the below activation steps.

Shaw Direct's Network Upgrade

We want you to enjoy satellite TV at its best, so Shaw Direct is upgrading our network.

How to Order Shaw Direct Equipment

Easily order any equipment online!

How to purchase Shaw Direct Accessories

Need a new remote control, follow the steps to order accessories online.

Programming your remote control model IRC 600 or URC 600

Learn how to program your IRC 600 or URC 600 Shaw Direct remote control.

How to program your IR/RF 600 remote control

Learn how to program your Shaw Direct IR/RF 600 remote control for satellite.

HD Guide icons

Learn more about the Shaw Direct on-screen guide with our table of HD Guide icons. From accessibility features to episode descriptions, the HD Guide icons can provide additional insight into channel and program information.

How to customize your guide

Learn how to customize your guide with these tips covering everything from changing the guide colour to enlarging the font size. Guide settings can easily be set from User Settings in the "Options" menu.

Single user mode vs. Multi user mode

Your Shaw Direct set-top box has two different modes for enabling parental controls - single user mode and multi-user mode. To switch between single and multi-user mode, press "OPTIONS" on your remote, select "Parental Controls" and press "A".

How to Transfer Recordings from one PVR to another

Learn how to transfer recordings from one PVR to another.

How to record with your PVR

Learn some quick and easy ways to use your PVR to record your favourite shows and movies.

How to view recorded programs on your Shaw Direct PVR

Learn how to use the PVR List feature to access your recorded programs in one convenient location. From the PVR List you can manage your list of recordings and have the option of deleting recordings to free up space on your PVR.

How to Play Recorded Programs on your Shaw Direct set-top box

Learn how to play recorded programs from your Shaw Direct set-top box, as well as understand the various functions of the Playback bar.

How to use PPV Now

PPV Now allows you to watch the newest pay-per-view (PPV) movies loaded on your HDPVR at any time and is ideal if you’re unable to connect your HDPVR to your high-speed Internet services to take advantage of Shaw Direct On Demand.

How to browse Shaw Direct Pay-per-view

Learn how to browse pay-per-view events and programs based on your satellite set-top box type. Pay-per-view browsing experience varies per set-top box generation. Select your Shaw Direct set-top box type to learn how to browse PPV listings.

How to order Pay-per-view on Shaw Direct

Pay-per-view (PPV) movies and live events can be found on channels 960 through 983. Adult PPV titles can be found from 685 – 694.

Shaw Direct Accessibility Overview

Shaw Direct is committed to addressing the needs and concerns of all our customers, including providing accessibility for customers with disabilities. The following describes the particular products and services offered to Shaw Direct customers with accessibility challenges.

How to Reconnect your Shaw Direct Service after a Seasonal Break

Shaw ID Two-Step Verification For Shaw Direct

Signing into My Shaw Direct with your Shaw ID will give you access to a new level of security: Shaw Two-step verification. Two-step verification introduces an additional layer of security to Shaw Direct customers, helping to protect your online identity.

How to move your Shaw Direct Service to a new address

Move your Shaw Direct service to your new home. Our Move Program is designed to help customers move their Shaw Direct satellite service to the new address.

How to access additional services with your Shaw ID

Learn how to access other great Shaw services with Shaw ID. You can use your Shaw ID to access services like BlueCurve TV App and a variety of other mobile apps.

Statement from Shaw Direct regarding COVID-19

Shaw Direct COVID-19 FAQs

During the COVID-19 crisis, we’re trying to do our part in keeping you connected and informed.

Shaw Direct Service Announcement: Removal of VRAK

VRAK will cease operations effective September 30, 2023

SHAW & ROGERS FAQ

Shaw Direct Billing Frequently Asked Questions

Browse our FAQs to learn more about your Shaw Direct bill.

Your Shaw Direct Bill Explained

Learn more about your Shaw Direct bill with our bill explainer. The bill explainer breaks down the various sections of your Shaw Direct bill and illustrates where you can find important information such as amount due, due date and payment options.

Understanding fees on your Shaw Direct bill

Not sure what that charge is on your Shaw Direct bill? We explain all the different types of fees you may see on your Shaw Direct bill.

Shaw Direct payment methods

Learn about the different ways you can pay your Shaw Direct bill.

Shaw Direct eBill FAQ

Learn more about the Shaw Direct eBill with these tips and frequently asked questions.

Shaw Direct Seasonal Break Information

Learn more about what a Shaw Direct Seasonal Break is and how to take advantage of it.

NHL Centre Ice Returns to Shaw Direct for the 2023-2024 season

Shaw Direct is pleased to offer NHL Centre Ice for the 2023-2024 hockey season!

News Forum HD Channel being added to Shaw Direct Channel Lineup

Channel Update: Teletoon is Rebranding to Cartoon Network

Shaw Direct Service Announcement: Removal of Paramount Network and BET

How to Order Individual Channels with Shaw Direct

Pick and Pay allows Shaw Direct customers to have more choice and flexibility when it comes to channel selection and packaging of their satellite TV services.

NFL Sunday Ticket returns on Shaw Direct for 2023/24

Check out the latest information on NFL Sunday Ticket !

How to Upgrade your Shaw Direct Programming Package

Learn more about how to upgrade your Shaw Direct programming package.

How to update/change your Shaw Direct channels

Learn more about how to navigate our plan builder and swap channels in your Shaw Direct programming package.

Shaw Direct Customized Channel Listing

Learn about how to get your customized Shaw Direct channel line-up.

Accessing Crave with Shaw Direct

Shaw Direct customers can subscribe to Crave and will receive access to the content through the Crave App, Crave website, BlueCurve TV App (On-Demand only), Shaw On Demand and linear channels directly on TV.