Welcome to Support
What do you need help with?
- There are a number of reasons as to why your picture may not fit your screen including viewing an SD channel on an HDTV. Learn how to adjust aspect and picture settings of your TV with these tips.
- Learn how to troubleshoot TV issues, including fixing when a black box is appearing on the screen and is preventing you from viewing the program or on-screen guide.
- Learn how to troubleshoot the issue of your TV showing a blue, black, or snowy screen. Having such screen on your TV often indicates that your TV or receiver is not powered on, or that a cable or connection issue is present.
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Seasonal Break troubleshooting: How to refresh your receiver
If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. - Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.
- Learn how to fix the incorrect time on your receiver.
- Learn how to troubleshoot common issues with your Shaw Direct satellite TV service.
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Troubleshooting satellite receiver not authorized or not subscribed errors
Use these tips to troubleshoot authorization issues with your satellite receiver. - If your channels are changing on their own, the receiver is probably being affected by UHF interference.
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How to troubleshoot when my satellite receiver will not boot up
Learn how to troubleshoot when your Shaw Direct satellite receiver will not boot up. - Learn how to troubleshoot missing channels on your satellite receiver.
- Your HDPVR may miss recordings for different reasons, varying from scheduling issues to a technical issue. Learn how to fix issues around missing recorded programs with this troubleshooting guide.
- Learn how to troubleshoot external hard drive issues when configuring your Shaw Direct TV hardware. If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page.
- Use these connection tips to troubleshoot your Video on Demand connection issues. Shaw Direct On Demand connection issues can be a result of cable, hardware or other connection issues.
- Use these Video On Demand error messages to troubleshoot VOD connection issues from bandwidth to authentication issues. Understanding these on-screen error messages can help troubleshoot common technical issues to help ensure that you can access Video On Demand content when you need to.
- Use these Shaw Direct BlueCurve TV App troubleshooting tips to fix issues related to freezing, playback, and more.
- Learn more about Shaw BlueCurve TV App for Shaw Direct customers with our frequently asked questions.
- From Sunday July 26th through 31st, 2020 we will be updating the software on all HDDSR 800 and HDPVR 830 receivers.
- From April 14 through April 26, 2019 we will be updating the software on all HDDSR 600, HDDSR 605, and HDPVR 630 receivers.
- Learn what causes your receiver to stop responding to your remote and how to fix it.
- Learn more information about Guide issues.
- Learn how to update Google Chrome, Firefox, and other common browsers.
- If you need to return a Shaw Direct equipment, you can do it via Canada Post or Purolator.
- Learn how to access Shaw Direct On Demand online or through your TV.
- Learn how to connect to Shaw Direct Video On Demand, which requires a high-speed Internet connection and a 6XX or 8XX satellite receiver, and VOD must not have been disabled on your account.
- Browse these frequently asked questions for more information about Shaw Direct's On Demand Service. From cost to ordering instructions, learn more about VOD with our FAQ.
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How to connect your receiver and modem with an Ethernet cable
Learn how you can connect your modem and receiver with an Ethernet cable to view Video on Demand. This article will guide you through the required equipment, how to connect and troubleshooting tips.
- Learn more about the BlueCurve TV App with this overview that covers everything from supported devices and features of the app. The BlueCurve TV App makes all of today’s best mobile TV app programming and access to live broadcast streams available through one, easy-to-use app, whenever and wherever you want to watch it.
- Learn how to access BlueCurve TV on your computer/laptop or mobile devices.
- Learn about the BlueCurve TV App download-to-go feature including how to download the app and how to use the Download-to-go feature.
- Learn how to set up and manage parental controls in BlueCurve TV App. Use the BlueCurve TV App to enable Safe Browse and set restrictions based on ratings and channel locks.
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How to install your satellite dish video tutorials and manuals
Learn how to install and align your Shaw Direct satellite dish with these video tutorials and manuals. -
How to connect, activate, and set-up your satellite receiver
To connect and activate your satellite receiver, your receiver will require a connection to the satellite dish and a connection to the TV. If your receiver was shipped to you directly by Shaw Direct, you can follow the below activation steps.
- We want you to enjoy high definition at its best, so we’re making major upgrades to our network. Nearly all of your available channels will now be offered in HD
- We want you to enjoy high definition at its best, so we’ve made major upgrades to our network. In 2020, nearly all of our available channels will be carried in HD. This article focuses on your satellite dish and its relationship in the HD Network Upgrade.
- Easily purchase any equipment or accessories (remote, multiswitch, etc.) online!
- Learn how to program your IRC 600 or URC 600 Shaw Direct remote control.
- Learn how to program your Shaw Direct IR/RF 600 remote control for satellite.
- Learn more about the Shaw Direct on-screen guide with our table of HD Guide icons. From accessibility features to episode descriptions, the HD Guide icons can provide additional insight into channel and program information.
- Learn how to customize your guide with these tips covering everything from changing the guide colour to enlarging the font size. Guide settings can easily be set from "User Settings in the "Options" menu.
- Your Shaw Direct receiver has two different modes for enabling parental controls - single user mode and multi-user mode. To switch between single and multi-user mode, press "OPTIONS" on your remote, select "Parental Controls" and press "A".
- Learn some quick and easy ways to use your PVR to record your favourite shows and movies.
- Learn how to use the PVR List feature to access your recorded programs in one convenient location. From the PVR List you can manage your list of recordings and have the option of deleting recordings to free up space on your PVR.
- Learn how to play recorded programs from your Shaw Direct receiver, as well as understand the various functions of the Playback bar.
- PPV Now allows you to watch the newest pay-per-view (PPV) movies loaded on your HDPVR at any time and is ideal if you’re unable to connect your HDPVR to your high-speed Internet services to take advantage of Shaw Direct On Demand.
- Learn how to browse pay-per-view events and programs based on your receiver type. Pay-per-view browsing experience varies per receiver generation. Select your receiver type to learn how to browse PPV listings.
- Pay-per-view (PPV) movies and live events can be found on channels 950 through 986. PPV channels 950 to 953 are standard definition, while 954 to 986 are high definition. Adult PPV titles can be found from 685 – 694.
- Shaw Direct is committed to addressing the needs and concerns of all our customers, including providing accessibility for customers with disabilities. The following describes the particular products and services offered to Shaw Direct customers with accessibility challenges.
- Get a detailed walkthrough of My Shaw Direct.
- Learn how to fix issues with Shaw ID.
- Learn how to set up your Shaw ID.
- Check the most frequently asked questions regarding Shaw ID.
- Learn more about how to upgrade your programming package.
- During the COVID-19 crisis, we’re trying to do our part in keeping you connected and informed.
- Not sure what that charge is on your Shaw Direct bill? We explain all the different types of fees you may see on your Shaw Direct bill.
- Learn about the different ways you can pay your Shaw Direct bill.
- Learn more about your Shaw Direct bill with our bill explainer. The bill explainer breaks down the various sections of your Shaw Direct bill and illustrates where you can find important information such as amount due, due date and payment options.
- Learn more about the Shaw Direct eBill with these tips and frequently asked questions.
- Signing into My Shaw Direct with your Shaw ID will give you access to a new, optional level of security: Shaw Two-step verification. Two-step verification introduces an additional layer of security to Shaw Direct customers, helping to protect your online identity.
- Learn how to access other great Shaw services with Shaw ID. You can use your Shaw ID to access services like BlueCurve TV App and a variety of other mobile apps.
- Learn more about what a Seasonal Break is and how to take advantage of it.
- On July 14, we are relocating channels from one satellite to another.
- Learn which Shaw Direct channel line-up you have.
- Shaw Direct customers can subscribe to Crave and will receive access to the content through the Crave App, Crave website, BlueCurve TV App (On-Demand only), and Shaw On Demand.
- On June 11, Shaw Direct launched an all-new channel lineup.
- Sports blackouts are a result of restrictions set by broadcasters, professional sports teams, and their respective leagues. Learn about what sports blackouts are and how they may impact your Shaw Direct programming, and about the blackouts imposed by the NHL.
Top support articles
Featured
- Shaw Direct Payment Options
- How to adjust or cancel your Seasonal Break
- Troubleshooting tips for intermittent signal
- Troubleshooting guide to missing channels
- Troubleshooting on-screen error messages
- Troubleshooting satellite receiver not authorized or not subscribed errors
- Programming your remote control model IRC 600 or URC 600
- How to install your dish video tutorial and manual
- Shaw Direct COVID-19 FAQs
