Welcome to Support
What do you need help with?
- My Shaw Direct with your Shaw ID will give you access to a new, optional level of security: Shaw Two-step verification. Two-step verification introduces an additional layer of security to Shaw Direct customers, helping to protect your online identity.
Top support articles
- Shaw Direct Payment Options
- Troubleshooting guide to missing channels
- Troubleshooting tips for intermittent signal
- TV is showing blue, black, or snowy screen
- Troubleshooting on-screen error messages
- How to browse and order Shaw Direct On Demand programming
- Programming your remote control model IRC 600 or URC 600
- How to connect, activate, and set-up your satellite receiver
- Shaw Direct COVID-19 FAQs