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Whatever your problem, our support representatives are ready to give you the support you need when you need it.

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Get answers to common questions.

Your bill explained

Learn more about your Shaw Direct bill with our bill explainer, which illustrates where you can find important information such as amount due, due date and payment options.

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Troubleshooting tips for Intermittent signals

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

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Programming your remote

Learn how to program your IRC 600 or URC 600 Shaw Direct remote control. To learn your remote control model, check the sticker on the back of the remote.

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Troubleshooting missing channels

Learn how to troubleshoot missing channels on your satellite receiver. Unplugging the power on the receiver for 60 seconds often resolves missing channels.

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My Shaw Direct

Pay bill online and manage your account the easy way with My Shaw Direct.

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Resolve Your Concern

Get the support you need to resolve any ongoing concerns and escalate your issue to our management team.

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