Shaw Direct payment methods
ContentsHow do I set up Pre-Authorized Payments? Credit card payments Pay Without Signing In Through our Interactive Voice Response (IVR) system Pay through your bank Pay through Western Union quick collect Paying by cheque or money order Pay by contacting Shaw Direct
OverviewThere are a variety of ways you can pay your Shaw Direct bill. One of the easiest ways is to set up pre-authorized payments. Please see the following information for a breakdown of the accepted payment methods:
Credit card payments
You can make a one-time credit card payment by logging in to My Shaw Direct.
- Once signed in, click My Bills on the left.
- In the Account Overview section, click Make a payment.
Shaw Direct accepts the following credit cards:
- Visa Debit
- American express (gift cards excluded)
- Most pre-paid credit cards (online only pre-paid credit cards are not accepted)
Note: We do not current accept American Credit Cards or Visa Debit as our systems cannot do the exchange. If a payment by American Funds is required, we do accept American cheques.
Pay Without Signing In
Pay Without Signing In is a new feature being added to ShawDirect.ca. This allows you to make payments to your account without the requirement of signing into My Shaw.
Through our Interactive Voice Response (IVR) system
Payments made through our IVR system will be posted to your account within one business day.
- Call us at 1-888-554-7827
- Follows the prompts to make a payment.
- Choose 1 for Shaw Direct account, then choose 2 for Account Inquiries.
Pay through your bank
Payments can be made to us through online banking, telephone banking, or in person at your branch. Bank payments can take up to five business days to be posted on your account.
For online or telephone banking, the payee should be listed as "Shaw Direct" or "Shaw Direct Communications Inc.".
Pay through Western Union quick collect
Once you've made your payment, contact us with the Money Transfer Control Number (MTCN) to report your payment on the account.
Access Western Union's website.
Paying by cheque or money order
You can also pay your Shaw Direct bill by cheque or money order. Please mail your cheque or money order to:
PO BOX 2530 STN M
Calgary AB T2P 0C2
Please note it takes around 10 business days to process this method of payment.
Pay by contacting Shaw Direct
You can also pay for your Shaw Direct bill by contacting us directly. Follow these steps:
- Contact us by chat or phone.
- After verifying your account, our agent will send you a secure link via email or SMS.
- Click the link.
- Put the amount you want to pay.
- Input your credit card information.
- Click Pay Now.
As we value our customers’ privacy, we changed the way we collect payment information for enhanced security. This change allows you to enter your own credit card information into a secured form that is sent via SMS or email. This link expires after 15 minutes for added security and privacy.
Note: We will only send you a link upon your request and while we are in the conversation with you. Do not click any links that say it was from Shaw Direct and was sent to you at a different point in time.