COVID-19 and keeping you connected.

To our Valued Shaw Customers,

We are watching the COVID-19 situation closely as the health and safety of our employees and customers are our number one priorities. The crisis posed by the threatened spread of the virus has also revealed how much we all rely on our connectivity – whether to stay connected to our workplace, get in touch with friends and family, or to keep our families informed and entertained.

As an organization, our mission is to fuel your connected life, and our team of 10,000 dedicated professionals work tirelessly to manage our network and ensure you have uninterrupted service at all times.

Keeping You Connected

To support Canadians at this time we’ve opened up Shaw Go WiFi, Canada’s largest WiFi network, to everyone. Shaw customer or not, we know that it is important to stay connected, especially in times like these.

All Shaw Cable and Shaw Direct customers have been given access to a number of channels for free during this period to help keep them informed and their family entertained. To ensure our customers have reliable and timely information, we've included CBC News Channel, CTV News Channel, CP24, LCN and RDI (subject to availability). For kids at home, we have also included Family, Family JR, CHRGD and Treehouse TV. A complete list can be found here.

Continuing To Serve You

Shaw Communications has a robust business continuity plan that we are following and adjusting in real time as the situation evolves to make sure we are able to serve you. We are being cautious to ensure we are keeping our people, our customers and our communities safe. These measures include:

  • Asking Shaw employees who are feeling unwell, suspect they’ve been exposed to the COVID-19 virus or have recently travelled outside of Canada for more than 24 hours to self-isolate for 14 days and follow appropriate directions from their healthcare provider.
  • Working to help our employees who live in areas where they may need accommodations due to recently announced school closures.
  • Implementing increased cleaning and disinfecting protocols at all our offices and in all our retail locations.
  • All technicians and front-line agents are also equipped with updated sanitization and safety products.
  • Following the guidance of major public health organizations, including The Public Health Agency of Canada, local health authorities, and the World Health Organization, and will continue to do so as the situation unfolds.

Our retail locations are closed until further notice, more information is available here . For customers who need support, we encourage you to take advantage of the other service platforms available, such as My Shaw Direct, online chat, Facebook Messenger, Twitter or phone. We are here and available to help with your services as you need. In most cases, services can be ordered or upgraded with easy and convenient self-install options that avoid the need for a technician to visit your home and payments can always be made online.

We understand how important staying connected is to your daily life, and we want you to know we’re here and committed to supporting you anyway we can.

Protecting your data

Unfortunately, even during a crisis, scammers have seized the opportunity to take advantage of fear and misinformation. Due to a surge in reported scams and attacks, we want to ensure our customers have the information they need to protect themselves.

  • Be cautious of suspicious emails containing potentially malicious links or attachments that could compromise your computer. Most likely these are phishing email scams.
  • Make sure you know the sender of an email, checking to see if the email has a valid user and domain name.
  • Before clicking on suspicious links, hover over them to see if it's the URL you were expecting.
  • Cybercriminals also use vishing (phishing via phone) and smishing (phishing via text/SMS) scams to try and get sensitive information from you.
  • With everyone turning to the Internet for the latest updates on the COVID-19 situation, make sure you get your information from a trusted source.

As well, you should ensure you practice password safety, especially when it comes to your Shaw Direct account. That means your password should be at least 10 to 15 characters long and include a mix of upper- and lower-case letters, numbers and special characters. Also, make sure to use unique passwords for sensitive accounts like your bank account or your WiFi network. And while that may sound like a headache, a password manager can help you remember all your passwords.

For more information on how to protect yourself from scammers, visit our FAQ. For the latest updates on cyber security best practices, visit the Canadian Centre for Cyber Security.

Thank you for your business and thank you for choosing Shaw.

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