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As the implications of COVID-19 continue to evolve, we want to assure you that the health and safety of our employees and our customers is our number one priority.

Like many other companies in Canada and around the world, we’re monitoring the situation very closely and have contingency plans in place to manage our business, and therefore our customers’ services, should the situation escalate. At this time, our business has not been directly impacted by the coronavirus.

As a precautionary measure, we’ve asked all Shaw employees to stay home if they are feeling unwell for any reason. We’ve increased cleaning and disinfecting protocols in all our offices and retail locations to keep workplaces as clean and sanitary as possible for employees and customers. We have also implemented business travel restrictions and 14-day self-isolation for employees and employees whose families have travelled anywhere.

Since March 1, all Shaw Direct customers will be given access to several channels on free preview to help keep their family entertained. Free preview channels include Family, National Geographic, and Smithsonian. A complete list can be found here.

Our agents are available every day to serve customers via phone and online chat, Facebook Messenger, or Twitter.

We will post to our Support page with any updates. Please check back here regularly for more information.