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Overview

Having issues trying to use Chromecast from the Ignite TV app? Use these tips to access Chromecast from the TV app.

Chromecast device does not appear on list of selectable devices

Follow these steps to troubleshoot when your Chromecast device does not appear on the list of selectable devices.

  1. Ensure your device is connected to the same wireless network as the Chromecast
  2. Confirm that your app is fully up to date by checking your app store for updates.
  3. If using the web app, make sure you are using the latest version of Google Chrome.
  4. Refer to Google's Chromecast Support if you have confirmed all of the above and are still unable to see your device on the device list.

Troubleshooting when casting options does not appear in App

Follow these steps to troubleshoot when the casting option does not appear in the Ignite App.

  1. Fully close and re-open the Ignite TV app.
  2. Confirm your app is fully up to date by checking your app store. If using the web app make sure you are using Google Chrome and that you are on the latest version.
  3. Restart your device.
  4. Restart the Chromecast.
  5. Refer to Google's Chromecast Support if you have confirmed all of the above and still do not see the casting option.

Troubleshooting Stream quality is poor while casting

Use these steps to troubleshoot when stream quality is poor while casting.

  1. Confirm if stream quality is the same without casting. If the issue only happens while casting, check out Google's Chromecast Support.
  2. Run a speed test to check your connection speed. A minimum download speed of 5 Mbps is typically required for an HD stream.
  3. Contact your Internet Service Provider for support with troubleshooting your WiFi connection.