To verify your connection:
- Press "OPTIONS 4, 6" (Network Status).
- "Link status", "Home network status", "Internet connectivity status", and "SOD server status" must ALL be "Online".
If one (or more) is "Not Available", double check all of your connections. The connection lights on your router or powerline bridge plug should indicate an active connection. Once you've checked your connections, exit and re-enter the "Network" menu.
If any status continues to be "Not Available", press "B" to perform a DHCP refresh. If this doesn’t cause any change you may need to restart your satellite receiver. Remove and reconnect the power cord from the back of the receiver, then check the "Network" status when the receiver has restarted.
If you are still experiencing connection issues, you can verify the connection by hooking up a laptop or other device to the network cable.
If all statuses show “Online”, test your connection speed to Shaw Direct On Demand to see what video quality is available on your connection.
- Press "OPTIONS 4, 6" (Network Status).
- Press "A" to perform a speed test.
When the speed test is complete, the results will be displayed as shown below:
- "Sufficient for SD – Yes" indicates that your Internet connection will allow you to order standard definition (SD) content.
- "Sufficient for HD – Yes" indicates that your Internet connection will allow you to order high definition (HD) and SD content.
- "Sufficient for SD - No" indicates your Internet connection will not allow you to order any content.
- "Sufficient for HD - No" indicates your Internet connection will not allow you to order HD content.
Results of the connection speed test are recorded on the receiver and form your historic average speed, historic minimum speed, and historic maximum speed values.