Skip to main content


Learn about the reason why your set-top box may reboot itself based on the following scenarios. Your satellite set-top box may reboot from time to time. This is expected and ensures your set-top box is functioning correctly. If you are noticing occasional reboots (once or twice per month, which can vary between software versions), no troubleshooting is necessary.

    Occasional reboots

    Your satellite set-top box may reboot automatically from time-to-time. This is expected behaviour and ensures that all parts of the software and hardware are functioning correctly.

    If you are noticing occasional reboots, no troubleshooting is necessary. You just need to wait until the reboot completes (this should only take a couple of minutes).

    How many reboots are "occasional"?

    An occasional reboot would be considered less than one reboot a month, this may vary with different software version.

    Multiple / frequent reboots

    Frequent reboots, or reboots when you access a particular menu, can be a sign of technical issues. Reasons for frequent reboots can include:

    • Low signal
    • Failed hard drive
    • Power issue

    Check your signal levels
    Press "OPTIONS", "4", "7" and look at line C (as well as E if you have an HDPVR). If your ecb/no is under 7, please call 1-888-554-7827 for technical assistance.

    Check your power
    Verify that the set-top box is plugged in tight, both at the back of the set-top box and the wall outlet. If the set-top box is plugged in properly, you may try swapping the power supply with another set-top box in your household (6XX only) to determine if the issue lies with the set-top box or the power cable.

    Hard drive issues
    If you have an HDPVR, check how full your PVR is - if it's full by 95% or more, you may want to consider deleting some recordings to see if it resolves your rebooting issues.

    I have an external hard drive
    If you have an external hard drive, you may want to try disconnecting it to see if your set-top box's performance improves.

    • Detach the external hard drive from the back of your set-top box
    • Unplug the set-top box's power cord from the back of the set-top box or from the wall outlet.
    • Leave unplugged for 30 seconds and plug back in.

    If your set-top box is still frequently rebooting, please call technical support for further troubleshooting.