Skip to main content


Learn how to fix the Guide when it is missing or showing wrong information.

Wrong guide information

Sometimes, your guide might show wrong information (what’s airing is different from what is on the guide). This is normal.

Broadcasters provide their programming schedules in advance. Occasionally, they may decide to change their programming last minute. As such, there is little to no time to update it on the guide.

However, if you encounter this more than once on a weekly airing, please advise us so we can investigate it further.

Missing guide information (No Data)

When your Guide shows “No Data”, it means that the guide information is still loading. This is a normal behaviour when:

  • You just activated your set-top box
  • You just plugged your set-top box back.

Loading guide information can take up to 30 minutes. If “No Data” is still showing after 30 minutes:

  1. Unplug your set-top box
  2. Leave it for 20 seconds
  3. Plug it back in.
  4. Give the guide time to load the information again.