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Learn what causes your set-top box to stop responding to your remote and how to fix it. Use these tips to troubleshoot when your remote control is not responding to your digital box.

Verify remote control functionality

First, we must ensure the remote is working.

  1. Press SAT button on your remote.
  2. Press any buttons and check if SAT button lights up.
    • If the SAT button lit up, your remote is working fine.
    • If the AUX or TV buttons lit up, press the SAT button again.
    • If no buttons lit up, replace your remote's batteries.

When you press any buttons and the SAT button is lighting up, your remote is functional. Proceed to the next step.

Establishing remote connectivity

Now that we’ve verified the remote is functional, please ensure:

  1. You’ve unplugged the set-top box for 30 seconds, then plugged it back in.
  2. There is a clear line of sight between you and set-top box.
  3. Your TV is on the correct source.
  4. You have clicked the SAT button on your remote.

Now, try changing the channels using the numbers (0-9) or CH- or CH+ buttons on the remote.

Additional remote control issues

If no buttons light up or if some buttons are not working anymore, even after trying batteries, the remote might be defective. You may need to replace it.

Visit our accessories page to purchase a new remote.