Apple AirPlay now available on Rogers Xfinity Stream

As a Shaw Direct customer, to use AirPlay with the Ignite TV app, you must have:

• iOS 13 or later on your Apple device
• Ignite TV iOS app version 7.6.1 or later
  • Video devices like Apple TV, Roku, and many Smart TVs are supported. Click here for a full list of devices on Apple’s website.
  • Many audio devices are also supported for audio-only playback. Click here for a full list of devices on Apple’s website.

Learn more: Want to know more about AirPlay and how it works? Visit Apple’s website for details.

Here you will find the Step by Step Guide on accessing Rogers Xfinity Stream through Apple AirPlay!

1. On your mobile device, open the Rogers Xfinity Stream app.
2. Tap the connect icon at the top right corner of the app as seen here. If prompted, select allow to give the Ignite TV app access to connect to other devices. Tap the Connect icon again after allowing access.
3. Tap AirPlay and Bluetooth Devices to see a list of available devices.
4. Select the AirPlay device you'd like to stream to (for example a smart TV or speaker).
5. On your first attempt at connecting to a smart TV with AirPlay, you'll be asked to enter an AirPlay Code. The AirPlay Code will appear on the TV screen you're connecting to. Enter the on-screen code into the prompt on your mobile device and press OK. If you have used AirPlay with this device and aren't asked for a code skip to step 6 below.
6. Select a program to watch and it'll play on the selected device. Playback may appear something like this: Use your mobile device as a remote control while streaming. Playback will not be available on your mobile device while streaming vid AirPlay
7. Note that the AirPlay icon will be present during playback while it's active. Tap the AirPlay icon to switch devices or stop streaming. Tap the Connect icon next to it to switch from AirPlay to a Chromecast device.

Did you know: While streaming with AirPlay, you can browse through the guide or library in the app for another show to watch, without disrupting the stream.

Note: For the best AirPlay experience, add your device as an accessory to the Home app on your iPhone or iPad. This prevents interruptions from other devices on your network while streaming. Visit Apple’s help page to learn more.

Here are some scenarios you may need to troubleshoot when using Apple AirPlay from the Rogers Xfinity Stream app.

Scenario: AirPlay device does not appear on list of selectable devices

1. Ensure your device is connected to the same wireless network as the AirPlay device.
2. Confirm that your app is fully up to date by checking your app store for updates.
3. Refer to Apple's help page if you have confirmed all of the above and are still unable to see your device on the device list.

Scenario: AirPlay option does not appear in the app

1. Fully close and re-open the Rogers Xfinity Stream app.
2. Confirm your app is fully up to date by checking your app store.
3. Confirm you have the latest iOS update installed on your Apple device.
4. Restart your device.
5. Restart the AirPlay device.
6. Refer to Apple's help page if you have confirmed all of the above and still do not see the AirPlay option.

Scenario: Stream quality is poor or stream is interrupted while using AirPlay

1. Confirm if stream quality is the same without using AirPlay. If the issue only happens with AirPlay, check out Apple's help page.
2. Add your AirPlay device as an accessory in the Home app on your iPhone or iPad. Visit Apple’s help page for instructions.
3. Run a speed test to check your connection speed. A minimum download speed of 5 Mbps is typically required for an HD stream.