If you have a unit ID on your SYSTEM STATUS that does not start with 000-0 followed by other numbers, your Unit ID may be corrupted. Please contact us for further assistance.
Why does this happen?
There is an internal battery inside the receiver that works to maintain certain things such as unit authorization. Generally, these batteries have a life-span of 5-8 years. When that battery expires, the Unit ID gets reset into an addressable number that doesn't fall into any current unit ID ranges. While the receiver is plugged in to a consistent power source, the authorization numbers may be maintained even after the battery expires, but if the power supply gets interrupted, this can cause the unit ID to become corrupt. This is why often times, when a receiver has a corrupt unit ID, it comes directly after a power outage or the receiver has been unplugged.