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How to troubleshoot when my satellite receiver will not boot up

Learn how to troubleshoot when your Shaw Direct satellite receiver will not boot up. If the icons on the front panel display of your receiver are flashing, looping, or there aren't any lights at all, there is likely a power issue.

Front panel error

The front panel of your receiver may indicate that it hasn't booted up properly. This may include lines cycling/looping, "8888", or blinking icons. It can take up to 90 seconds for your receiver to load after a reboot. To reset your receiver:

  1. Unplug the receiver's power cord from the back of the receiver or from the wall outlet.
  2. Leave unplugged for 30 seconds and plug back in.
  3. The receiver should boot up properly in less than 90 seconds.

Note: Rebooting your receiver may cause a loss of your Guide data for up to an hour.

Receiver will not power on

If your receiver fails to power on by both the remote and the front panel power button (where applicable), first verify that the receiver is plugged in tight, both at the back of the receiver and the wall outlet.

If the receiver is plugged in properly, you may try swapping the power supply with another receiver in your household to determine if the issue lies with the receiver or the power cable.

    I have an external hard drive

    Due to the additional information stored within an external hard drive, the loading process may take longer on your receiver depending on the amount of recordings being stored. If your receiver is having trouble powering on with an external hard drive:

    1. Detach the external hard drive from the back of your receiver.
    2. Unplug the receiver's power cord from the back of the receiver or from the wall outlet.
    3. Leave unplugged for 30 seconds and plug back in.
    4. The receiver should boot up properly in less than 90 seconds.

    If the receiver powers on without any issues, your external hard drive may need to be reformatted. Learn how to troubleshoot external hard drive issues here.

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