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Overview

Learn how to troubleshoot when your Shaw Direct satellite set-top box will not boot up. If the icons on the front panel display of your set-top box are flashing, looping, or there aren't any lights at all, there is likely a power issue.

Troubleshooting front panel error

The front panel of your set-top box may indicate that it hasn't booted up properly. This may include lines cycling/looping, "8888", or blinking icons. It can take up to 90 seconds for your set-top box to load after a reboot. To reset your set-top box:

  1. Unplug the set-top box's power cord from the back of the set-top box or from the wall outlet.
  2. Leave unplugged for 30 seconds and plug back in.
  3. The set-top box should boot up properly in less than 90 seconds.

Note: Rebooting your set-top box may cause a loss of your Guide data for up to an hour.

Set-top box will not power on

If your set-top box fails to power on by both the remote and the front panel power button (where applicable), try troubleshooting by:

  • Verify that the set-top box is plugged in tight, both at the back of the set-top box and the wall outlet.
  • If the set-top box is plugged in properly, try swapping the power supply with another set-top box in your household to determine if the issue lies with the set-top box or the power cable.
  • In extreme cases you may need to upgrade or swap your equipment. For more on upgrading your Shaw Direct equipment, visit https://www.shawdirect.ca/hardwareupgrade

    External hard drive issues

    Due to the additional information stored within an external hard drive, the loading process may take longer on your set-top box depending on the amount of recordings being stored. If your set-top box is having trouble powering on with an external hard drive:

    1. Detach the external hard drive from the back of your set-top box.
    2. Unplug the set-top box power cord from the back of the set-top box or from the wall outlet.
    3. Leave unplugged for 30 seconds and plug back in.
    4. The set-top box should boot up properly in less than 90 seconds.

    If the set-top box powers on without any issues, your external hard drive may need to be reformatted.

    Learn how to troubleshoot external hard drive issues here.

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