Understanding fees on your Shaw Direct bill
ContentsPay-per-view and programming Multi-Receiver fee Single receiver fee Seasonal Breaks Late payment fees
OverviewNot sure what that charge is on your Shaw Direct bill? We explain all the different types of fees you may see on your Shaw Direct bill.
Pay-per-view and programming
Charges for the programming package you subscribe to are listed under the heading "Current monthly services".
Pay-Per-View (PPV) and Shaw Direct On Demand (VOD) charges will appear on your next invoice. You will see the program title and the date the title was ordered. For your privacy, any Adult titles ordered will be discreetly billed with no title displayed.
If you chose to order your PPV title through a live Customer Advisor, you will be charged a $3 ordering fee on top of the movie or event charge. This will show up on your invoice as "Pay Per View Order". To avoid additional ordering fees, call our automated self-serve PPV ordering hotline at 1-866-782-7778.
If you have two or more receivers active on your account, you will be subject to the MRF at $5.99 plus tax per month. As an added bonus with this fee, we provide a limited lifetime warranty on all active receivers.
This limited lifetime warranty covers all parts and labour if your receiver becomes defective. You pay only the shipping and handling to have it repaired or replaced with a new or refurbished unit of equal or greater value (remotes are excluded).
Certain English or Bilingual programming packages have this fee included, so upgrading presents a recommended increase in value.
Single receiver fee
Late payment fees
Past due balances are subject to a late payment fee - 2% of the overdue balance will be charged when your account becomes 30 days past due. You will see these fees on your third invoice, 60 days after the original balance was due.
Accounts that become more than 60 days past due will be charged a $20 processing fee, in addition to the 2% late payment fee.
To ensure your account does not become past due and subject to the associated fees, you can learn more about the various account payment methods.