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Your bill explained

Learn more about your Shaw Direct bill with our bill explainer. The bill explainer breaks down the various sections of your Shaw Direct bill and illustrates where you can find important information such as amount due, due date and payment options.

Bill explainer

Bill 1 final

  1. WHEN IS MY BILL DUE?
    Here you'll find the due date of your current bill.
  2. WHAT ARE THE CHARGES FOR MY SHAW DIRECT SERVICES?
    Charges for your services are summarized here along with previous charges, payments and any promotional discounts. You'll also see a breakdown of applicable taxes and fees.
  3. HOW DO I CONTACT SHAW DIRECT?
    Here you'll find our phone number for any assistance required as well as our website. Here you'll find our phone number for any assistance required as well as our website.
  4. HOW MUCH DO I OWE?
    Here you'll find the amount due, which includes your current service charges and any previous balance carried forward.
    bill 2 revised
  5. WHICH SHAW DIRECT SERVICES HAVE I USED?
    Here you'll find a detailed breakdown of all your Shaw Direct services, charges and discounts.
  6. HOW OR WHERE DO I PAY MY BILL?
    Here you will find the various options of payment available to you.

Proration/Partial charges

You have the flexibility to make programming changes in the middle of your billing cycle at no extra charge. However, this will cause a change to your regular monthly bill. You will see a prorated charge that reflects the adjustment you made to your programming.

Example:

Your billing cycle starts on the 1st of each month. You added an $8 bundle on the 20th of the month. In this case, we will charge you for the 10 remaining days in your billing cycle.


Your prorated charges will be calculated as:
$8 รท 30 (days in a month) = $0.266 (charge per day)
$0.266 x 10 days = $2.66 (prorated charge)



This means you will see a prorated charge of $2.66 on your bill.Details of these charges can be found on Page 3 of your invoice.

FAQ

I did not make a programming change this month, but my bill still shows extra charges.

If you have not made any programming change but still see a prorated charge in your invoice, please look for other account changes like:

  • Reconnection from Seasonal break.
  • Equipment purchases
  • Installation of new equipment.


I made a programming change, but my current bill is not reflecting that.

If your invoice was printed before you made those changes, the charges and proration will be reflected in your next bill. Please check the Invoice Date on the first page of your bill to confirm this.