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Troubleshooting: Picture does not fit my screen

When watching satellite TV with Shaw Direct, there are a number of reasons as to why your picture may not fit your screen including viewing an SD channel on an HDTV. Learn how to adjust aspect and picture settings of your TV with these tips.

Problem with black box on screen

Learn how to troubleshoot TV issues, including fixing when a black box is appearing on the screen and is preventing you from viewing the program or on-screen guide.

TV is showing blue, black, or snowy screen

Learn how to troubleshoot the issue of your TV showing a blue, black, or snowy screen. Having such screen on your TV often indicates that your TV or set-top box is not powered on, or that a cable or connection issue is present.

Seasonal Break troubleshooting: How to refresh your set-top box

If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your set-top box.

Shaw Direct: Satellite set-top box Frequently Asked Questions

Having issues with your satellite set-top box? Check out our FAQs and find additional resources to help troubleshoot your Shaw Direct satellite set-top box issues.

Troubleshooting tips for intermittent satellite signal

Learn how to identify and troubleshoot intermittent TV signal, which is one of the most common issues with satellite signal interference.

How to fix the time display on your set-top box

Learn how to fix the incorrect time on your set-top box.

Troubleshooting on-screen error messages

Learn how to troubleshoot common issues with your Shaw Direct satellite TV service.

Troubleshooting not authorized / not subscribed errors on your set-top box

Use these tips to troubleshoot authorization issues with your satellite set-top box(satellite receiver).

Troubleshooting set-top box changes channels by itself

If your channels are changing on their own, the set-top box is probably being affected by UHF interference.

How to troubleshoot satellite set-top box will not boot up

Learn how to troubleshoot when your Shaw Direct satellite set-top box will not boot up.

Troubleshooting guide to missing satellite channels

Learn how to troubleshoot missing channels on your satellite set-top box.

Troubleshooting guide to missing recorded programs

Your HDPVR may miss recordings for different reasons, varying from scheduling issues to a technical issue. Learn how to fix issues around missing recorded programs with this troubleshooting guide.

How to troubleshoot external hard drive issues

Learn how to troubleshoot external hard drive issues when configuring your Shaw Direct TV hardware. If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page.

Video on Demand connection troubleshooting tips

Use these connection tips to troubleshoot your Video on Demand connection issues. Shaw Direct On Demand connection issues can be a result of cable, hardware or other connection issues.

Video on Demand connection error messages

Use these Video On Demand error messages to troubleshoot VOD connection issues from bandwidth to authentication issues. Understanding these on-screen error messages can help troubleshoot common technical issues to help ensure that you can access Video On Demand content when you need to.

Using Chromecast from the Rogers Xfinity Stream app

Having issues trying to use Chromecast from the Rogers Xfinity Stream app? Use these tips to access Chromecast from the app.

Rogers Xfinity Stream app Troubleshooting tips

Use these Rogers Xfinity Stream app troubleshooting tips to fix issues related to freezing, playback, and more.

Rogers Xfinity Stream app Frequently Asked Questions

Learn more about the Rogers Xfinity Stream app for Shaw Direct customers with our frequently asked questions.

8XX SET-TOP BOXES SOFTWARE UPDATE - VERSION 72.48

Starting April 23, 2023 software on all HDDSR 800 and HDPVR 830 set-top boxes will have been updated. This update was meant to enhance your HD Guide experience.

Version 72.48 introduced a variety of new features and bug fixes, outlined below.

Shaw Direct's Network Upgrade

Keeping your equipment up to date will ensure that you have access to your favourite channels and access to more channels through our lineup.

Troubleshooting your IRC 600 / URC 600 remote control

Use these tips to troubleshoot your Shaw Direct remote control (IRC 600/URC 600). If these tips do not solve your issue, you may need to purchase a new remote control.

Troubleshooting: Set-Top box not responding to remote control

Learn what causes your set-top box to stop responding to your remote and how to fix it.

Troubleshooting: Missing or wrong guide information

Learn more information about Guide issues.

How to update your Web browser

Learn how to update Google Chrome, Firefox, and other common browsers.

Why you cannot see American commercials during Super Bowl LVIII?

Learn why American commercials are not available during Super Bowl broadcast.

Troubleshooting Shaw ID Issues for Shaw Direct

Learn how to fix issues with Shaw ID.

Shaw Direct Satellite TV Service FAQs

Check out our Frequently Asked Questions to learn more about Shaw Direct’s satellite TV services.

Shaw ID for Shaw Direct: Step by Step Guide

Learn how to set up your Shaw ID for Shaw Direct.

Shaw ID - Frequently Asked Questions

Check the most frequently asked questions regarding Shaw ID.

How to: Return Shaw Direct Equipment

Looking to upgrade your Shaw Direct equipment? If you need to return Shaw Direct equipment, you can do it via Canada Post.

How to browse and order Shaw Direct On Demand programming

Learn how to access Shaw Direct On Demand online or through your TV.

How to connect to Video On Demand

Learn how to connect to Shaw Direct Video On Demand, which requires a high-speed Internet connection and a 8XX satellite receiver, and VOD must not have been disabled on your account.

Shaw Direct On Demand frequently asked questions

Browse these frequently asked questions for more information about Shaw Direct's On Demand Service. From cost to ordering instructions, learn more about VOD with our FAQ.

How to connect your set-top box and modem with an Ethernet cable

Learn how you can connect your modem and set-top box with an Ethernet cable to view Video on Demand. This article will guide you through the required equipment, how to connect and troubleshooting tips.

Learn About My Shaw Direct

Get a detailed walkthrough of My Shaw Direct.

How to use Chromecast with the Rogers Xfinity Stream app

Learn how to stream content from the Rogers Xfinity Stream app to your TV screen using Chromecast.

Apple AirPlay now available on Rogers Xfinity Stream

You can now stream Rogers Xfinity Stream from an Apple Device to a compatible Apple AirPlay device!

Rogers Xfinity Stream app Overview

Learn more about the Rogers Xfinity Stream app with this overview that covers everything from supported devices and features of the app. Available to Shaw Direct TV customers.

How to use the Rogers Xfinity Stream app on Amazon Fire TV

The Rogers Xfinity Stream app is available on Amazon Fire TV devices and Fire Tablets, including the same great features you get with the Rogers Xfinity Stream mobile app.

How to enjoy Rogers Xfinity Stream On Your Computer

Learn how to access Rogers Xfinity Stream on your computer/laptop or mobile devices.

Rogers Xfinity Stream app Download-to-Go Feature

Setup and Management of Rogers Xfinity Stream app Parental Controls

Learn how to set up and manage parental controls in the Rogers Xfinity Stream app. Use the Rogers Xfinity Stream app to enable Safe Browse and set restrictions based on ratings and channel locks.

How to install your satellite dish video tutorials and manuals

Learn how to install and align your Shaw Direct satellite dish with these video tutorials and manuals.

How to connect, activate, and set-up your satellite set-top box

To connect and activate your satellite set-top box(satellite receiver), your set-top box will require a connection to the satellite dish and a connection to the TV. If your set-top box was shipped to you directly by Shaw Direct, you can follow the below activation steps.

Shaw Direct's Network Upgrade

We want you to enjoy satellite TV at its best, so Shaw Direct is upgrading our network.

How to Order Shaw Direct Equipment

Easily order any equipment online!

How to purchase Shaw Direct Accessories

Need a new remote control, follow the steps to order accessories online.

Programming your remote control model IRC 600 or URC 600

Learn how to program your IRC 600 or URC 600 Shaw Direct remote control.

How to program your IR/RF 600 remote control

Learn how to program your Shaw Direct IR/RF 600 remote control for satellite.

HD Guide icons

Learn more about the Shaw Direct on-screen guide with our table of HD Guide icons. From accessibility features to episode descriptions, the HD Guide icons can provide additional insight into channel and program information.

How to customize your guide

Learn how to customize your guide with these tips covering everything from changing the guide colour to enlarging the font size. Guide settings can easily be set from User Settings in the "Options" menu.

Parental Controls: Single vs. Multi User Mode

Your Shaw Direct set-top box has two different modes for enabling parental controls - single user mode and multi-user mode. To switch between single and multi-user mode, press "OPTIONS" on your remote, select "Parental Controls" and press "A".

How to Transfer Recordings from one PVR to another

Learn how to transfer recordings from one PVR to another.

How to record with your PVR

Learn some quick and easy ways to use your PVR to record your favourite shows and movies.

How to view recorded programs on your Shaw Direct PVR

Learn how to use the PVR List feature to access your recorded programs in one convenient location. From the PVR List you can manage your list of recordings and have the option of deleting recordings to free up space on your PVR.

How to Play Recorded Programs on your Shaw Direct set-top box

Learn how to play recorded programs from your Shaw Direct set-top box, as well as understand the various functions of the Playback bar.

How to use PPV Now

PPV Now allows you to watch the newest pay-per-view (PPV) movies loaded on your HDPVR at any time and is ideal if you’re unable to connect your HDPVR to your high-speed Internet services to take advantage of Shaw Direct On Demand.

How to browse Shaw Direct Pay-per-view

Learn how to browse pay-per-view events and programs based on your satellite set-top box type. Pay-per-view browsing experience varies per set-top box generation. Select your Shaw Direct set-top box type to learn how to browse PPV listings.

How to order Pay-per-view on Shaw Direct

Pay-per-view (PPV) movies and live events can be found on channels 960 through 983. Adult PPV titles can be found from 685 – 694.

Shaw Direct Accessibility Overview

Shaw Direct is committed to addressing the needs and concerns of all our customers, including providing accessibility for customers with disabilities. The following describes the particular products and services offered to Shaw Direct customers with accessibility challenges.

Many of our customers, with or without special needs requirements, now communicate with us through email or online chat at www.shawdirect.ca/contactus. Customers can manage their account online through My Shaw Direct.

How to Reconnect your Shaw Direct Service after a Seasonal Break

Shaw ID Two-Step Verification For Shaw Direct

Signing into My Shaw Direct with your Shaw ID will give you access to a new level of security: Shaw Two-step verification. Two-step verification introduces an additional layer of security to Shaw Direct customers, helping to protect your online identity.

How to move your Shaw Direct Service to a new address

Move your Shaw Direct service to your new home. Our Move Program is designed to help customers move their Shaw Direct satellite service to the new address.

How to access additional services with your Shaw ID

Learn how to access other great Shaw services with Shaw ID. You can use your Shaw ID to access services like BlueCurve TV App and a variety of other mobile apps.

Statement from Shaw Direct regarding COVID-19

Shaw Direct COVID-19 FAQs

During the COVID-19 crisis, we’re trying to do our part in keeping you connected and informed.

Shaw Direct Service Announcement: Channels Removed or Decommissioned

Overview of channels that have been removed, deleted or decommissioned as part of the Shaw Direct TV package. Learn how to view your Shaw Direct channel listings.

SHAW & ROGERS FAQ

Channel and Programming Updates for Shaw Direct January 2025

On January 1st, 2025, some changes will occur with Shaw Direct programming. A few channels with be rebranded and a few new ones will be available. Learn more here.

Shaw Direct Billing Frequently Asked Questions

Browse our FAQs to learn more about your Shaw Direct bill.

Shaw Direct - 2-Year Value Plans

Shaw Direct's 2-year Value Plan offers a price guarantee for two years through extended promotional savings and access to the latest hardware.

Shaw Direct - Automatic Payments Discount - FAQ

Starting from September 2024, Shaw Direct is offering a monthly discount with automatic payments.

Your Shaw Direct Bill Explained

Learn more about your Shaw Direct bill with our bill explainer. The bill explainer breaks down the various sections of your Shaw Direct bill and illustrates where you can find important information such as amount due, due date and payment options.

Understanding fees on your Shaw Direct bill

There may be instances when you occur additional charges on your bill. Looking to understand the various fees on your Shaw Direct bill? Learn about the different types of fees you may see on your Shaw Direct bill.

Shaw Direct payment methods

Learn about the different ways you can pay your Shaw Direct bill.

Shaw Direct eBill FAQ

Learn more about the Shaw Direct eBill with these tips and frequently asked questions.

How to Process a Seasonal Break using My Shaw Direct

You can use My Shaw Direct to request a seasonal pause of your services.

Shaw Direct Seasonal Break Information

Learn more about what a Shaw Direct Seasonal Break is and how to take advantage of it. A seasonal break is a low-cost way to temporarily suspend your Shaw Direct services for a period of time between 14 and 365 days. Learn about seasonal breaks including how to schedule a seasonal break with our tips below.

NHL Centre Ice Returns to Shaw Direct for the 2024-2025 season

Shaw Direct is pleased to offer NHL Centre Ice for the 2024-2025 hockey season!

News Forum HD Channel being added to Shaw Direct Channel Lineup

Channel Update: Teletoon is Rebranding to Cartoon Network

Shaw Direct Service Announcement: Removal of Paramount Network and BET

Yoopa -Channel Rebranding to QUB on Shaw Direct

On January 11, 2024, YOOPA rebranded to QUB, and the programming is replaced by a TV version of QUB radio. The channel now has a new logo.

How to Order Individual Channels with Shaw Direct

Pick and Pay allows Shaw Direct customers to have more choice and flexibility when it comes to channel selection and packaging of their satellite TV services.

NFL Sunday Ticket returns on Shaw Direct for 2024/25

Check out the latest information on NFL Sunday Ticket !

How to Upgrade your Shaw Direct Programming Package

Learn more about how to upgrade your Shaw Direct programming package.

How to update/change your Shaw Direct channels

Learn more about how to navigate our plan builder and swap channels in your Shaw Direct programming package.

Shaw Direct Customized Channel Listing

Learn about how to get your customized Shaw Direct channel line-up.